Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Serve as a Public Safety Telecommunicator for dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders, monitoring alarms, and activating Mass Notification Systems in Army Garrison Public Safety Answering Points (PSAPs) / 911 Centers.

Duties

Responsible for the receipt and effective evaluation of 911 emergency calls. Identify the determinant and level of response and provides this and any additional information to the responding units. Transfer caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, Medevac, rescue or hazardous materials units. Provide emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority's emergency medical dispatch system. Update information for medical, police and fire personnel enroute to call. Provide assistance to medical, police and fire personnel by acting as liaison between department personnel and other agencies. Verify location and call back number, determine patient's chief complaint, age, level of consciousness and breathing status Use computer system to inquire and enter criminal history information to National Crime Information Center (NCIC) database. Submit after hours or emergency work orders to the appropriate personnel for repair of any damaged facilities.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• The incumbent will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• Incumbent may be required to wear a uniform.
• Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• The Incumbent must pass a pre-employment and periodic physical.
• The incumbent is subject to initial and random urinalysis testing in accordance with agency guidelines.
• The incumbent is required to obtain and maintain a valid state driver’s license.
• The incumbent is required to obtain and maintain certification in: Cardiopulmonary Resuscitation (CPR).
• Incumbent must complete the Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned.
• Incumbent must complete State National Crime Information Center (NCIC) certification based on assigned location.
• Incumbent must complete the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses.
• Continuous current certification is a condition of employment. The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training.
• The incumbent is required to obtain and maintain certification in: Emergency Medical Dispatch based on the program standards at the location assigned.
• The Incumbent May be required to work overtime.
• Temporary Duty (TDY) Travel may be required up to 10%.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the specialized experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes 1) Answering emergency and/or non-emergency calls for police, fire, or ambulance assistance; 2) Dispatching emergency personnel as needed in accordance with priority level procedures; AND 3) Operating communications software to perform dispatching duties such as: log calls, prepare reports of activities, and assist with medical dispatching until appropriate emergency units arrive. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Interpersonal SkillsManages and Organizes InformationTechnical Competence

Education

This job does not have an education qualification requirement.

Contacts

• Address FS-W6CPAA US ARMY IMCOM-USAG FT GREGG-ADAMS DO NOT MAIL Fort Gregg-Adams, VA 23801 US
• Name: Army Applicant Help Desk