Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Primary purpose of this position is to perform network services information technology specialist work for the Military Ocean Terminal Concord, (MOTCO) Ca. Work involves hardware and software installation, configuration and maintenance, monitoring and maintaining network control devices and resolving network problems

Duties

Identify, report and resolve a variety of IT issues and problems; provide information and assistance to customers; execute established methods and procedures; and ensure the application of appropriate security measures. Install, configure, maintain, and modify hardware used in operating networks, which consists of Routers, VPN devices, Firewalls, Network Switches, and PCs. Execute technical solutions in data communication or system management requirements Perform established schedules and procedures to ensure optimum performance and availability of the system. Design and install of Networks and components, i.e., servers, workstations, media, topologies and connectivity devices. Configure and install new enterprise system hardware/software and associated equipment. Conduct testing to insure operability, efficiency, and compliance with existing standards. Monitor operation of enterprise systems/domain(s) and ensures that hardware and software are functioning properly. Responsible for protection measures such as file access controls, software and physical safeguards, and personnel and visitor control at central and remote sites.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position requires the ability to obtain and maintain a Secret security clearance.
• Incumbent may be required to travel up to 25% to perform duties/attend training.
• As part of the IA workforce, incumbent must obtain and maintain all DoD IA training and certification requirements according to DoD 8570.01-M and the certification provider. Within 6 months of assignment of IA duties
• This position is DESIGNATED AS KEY, see "Additional Information".
• Incumbent may be required to serve a 1-year probationary period.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement: In addition to the specialized experience listed below, your resume must indicate IT-related experience demonstrating the four competencies listed below: 1) Attention to Detail-develop organizational policy and procedures for implementation of guidance. 2) Customer Service-resolve problems with application programs. 3) Oral Communication-prepare and present reports and recommendations concerning IT related systems issues. 4) Problem Solving-evaluate the impact of new technologies on current systems and policies. Specialized Experience: To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized Experience is defined as: Responding to customers help desk requests by providing software application updates. Providing guidance and/or training to customers to prevent operating system issues. Troubleshooting software/hardware malfunctions to resolve network system issues. OR Education Experience: Possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree from a nationally accredited university that demonstrates the knowledge, skills, and abilities necessary to do the work of the position. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: of successfully completed education and specialized experience described above may be used to meet the total qualification requirements at the GS-11 level. (you must attach a copy of your transcripts.) Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the GS-09 grade (or equivalent). You will be evaluated on the basis of your level of competency in the following areas: Information ManagementInformation Technology Performance AssessmentInfrastructure DesignOral Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address GT-W1M4AA MIL SURFACE DEPLOYMENT AND DIST CMD DO NOT MAIL Concord, CA 94518 US
• Name: Army Applicant Help Desk