Supervisory Health System Specialist (System Redesign) Supervises and implements a Performance Improvement program. Position assigned to Quality and Patient Safety Service. Responsible for delivering Performance Improvement techniques to a broad array of program and services throughout the Medical Center, including Lean, Six Sigma, Coaching, Project Management, and Training. Advising leadership in the formulation of planning complex facility wide Strategic Plans and facility wide projects.

Duties

Include but not limited to: Evaluating the performance of the Systems Redesign staff. Plans work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work. Organizes, directs, controls and coordinates group activities in a timely and effective manner. Leads project teams through designed brainstorming sessions to develop solutions towards a specific deliverable or goal during a project. Develops control plans, communication plans, risk management plans, and through closeout of the project. Provides timely and responsive decisions to union(s) and their members on complaints and grievances and ensures that supervisors are familiar with the negotiated agreement. Develops benchmarks and assigns a schedule or priority level to a potential project based on the needs of the organization and direct consultation with executive leadership. Aligns appropriate performance improvement teams and resources, project scopes, and value streams, strategic and operational plans. Identifies projects critical to improving quality outcomes and maximizing return on investment of utilized resources. Delivers classroom instruction about Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies tools and techniques to all levels of the organization. Provides instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist (System Redesign)/PD99933S Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/02/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Preferred Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. Knowledge of missions, organizations, programs and requirements of health care delivery systems. Regulations and standards of various regulatory and credentialing groups. Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement Minimum Qualification Requirement: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Evaluates work performance of subordinates. Prioritizing major work efforts towards process improvement. Creates designs of experiment that align to project goals and team developed solutions. Leads project teams through designed brainstorming sessions to develop solutions towards a specific deliverable or goal during a project. Converts data into numerous formats using advanced statistical models including statistical process control charts, histograms, paretto charts, and many more. Pulls, isolates and manipulates data to identify root causes of a performance issue. Develops statistical models to measure successful performance improvement actions. Identifies and provides for management development and training needs of key staff members. Develops control plans, communication plans, risk management plans, and through closeout of the project. Develops written and verbal teaching materials. Delivers classroom instruction about Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies tools and techniques to all levels of the organization. You will be rated on the following Competencies for this position: Organizational StewardshipProblem SolvingProject ManagementQuality ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The physical demands of the position require the incumbent to have the ability to walk, sit, and stand in a typical office environment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Orlando VA Medical Center 13800 Veterans Way Orlando, FL 32827 US
• Name: Sally Jordan
• Phone: 813-816-7155 X100271
• Email: [email protected]