This position is located in Field Operations Directorate, Office of Field Operations, District 24, San Juan PR Field Office. As an Supervisory Immigration Services Officer, you will oversee the planning of center-wide training needs and research of eligibility for persons seeking immigration benefits, employment, and/or legal status under the Immigration and Nationality Act.

Duties

Oversees the center’s training team as primary contact for those analyzing new immigration benefits regulations, complex technical amendments, and procedures for making final determinations on applications/petitions for immigration benefits. Conduct and oversee the planning of independent research concerning the eligibility of persons seeking immigration benefits and/or legal status under the Immigration and Nationality Act. Research and make case determinations relevant to the adjudication of motions to reopen, motions to reconsider, and appeals. Assign work based on training priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Plan work to be completed by subordinates, set and adjust short-term training priorities, and set target dates for work completion Evaluate and develop performance standards and assess training and adjudicative work performance of subordinates.

Requirements

Qualifications

Are you able to communicate effectively (i.e. speak, read and write) in both the English and Spanish languages? By answering yes, you are self-certifying that you meet this requirement and are able to proficiently speak, read and write in both the English and Spanish languages. Your proficiency will be tested during an interview. If during the interview it is determined that you do not meet this requirement, you will be removed from further consideration under this vacancy announcement. Your response must be supported by your resume. Failure to do so may result in an ineligible rating. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 01/02/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 01/02/2025. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Making final determinations on difficult and sensitive immigration benefits cases that are discretionary, precedent-setting, highly visible, and are of great importance to the agency; Rendering immigration benefits decisions that have substantial impact to a wide range of agencies at the federal, state and local levels; Providing training to internal and external customers; Creating, reviewing and updating SOPs, manuals, and/or instructional guides; Analyzing new immigration benefits regulations and complex technical amendments as well as procedures for making final determinations on applications/petitions for immigration benefits. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 01/02/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Training: If you have not already done so, you will be required to attend and complete a USCIS Officer training course. This is typically provided through a blended approach of virtual instruction followed by in-residence instruction at a training venue. Training must be successfully completed according to the standards of the agency. Failure to do so will be grounds for mandatory removal from the position. Such failure will result in either reassignment to a different position, demotion or separation by appropriate procedures.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]