The position is located at the VA Medical Center in Martinsburg, West Virginia serving as the Executive Assistant (EA) to the Associate Director (AD) and assisting with administrative oversight of services.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Supervisory Duties Provide technical and administrative supervision for program analysts, administrative, financial and timekeeping operations and timekeeping operations of the AD Office and service lines; Gives advice, council and instruction to employees; Hears and resolves minor complaints; Participates in interviewing candidates for positions, recommends appointments, promotions, etc.; Provides direction from a professional service perspective related to human resource/personnel matters; Administrative Management Plans, organizes and directs health care providers in the development of extended health care programs; Understands the impact of the accreditation process such as the Joint Commission, state and Federal regulations in the daily operation of health care units; Assists in the analysis and problem solving in any unexpected situation that may occur; Assists the AD in the development and implementation of both short- and long-range plans for the Medical Center; Ensures all operational complaints (Congressional, Community or Veteran) received are investigated and corrective action initiated in a timely manner; Makes recommendations and decisions in establishing priorities among actions or administrative matters; Program Administration and Management Gathers and reviews data and contacts clinical staffers to discuss and resolve patient care issues; Writes suspense responses for the AD review and Medical Center Director's signature; Reviews correspondence for technical and substantive compliance with management and department policies; Provides advice, guidance and direction on administrative aspects of issues affecting medical center policies and operations; Maintains records of reoccurring reports and follows up to ensure accurate and timely submission; Manages special projects for major office or program issues of broad impact; Conceives and implements new initiatives and projects to strengthen, facilitate and integrate programs; Program Analysis Demonstrates analytical ability and knowledge to resolve complex administrative and operational issues; Facilitates conflict resolution through his/her skills in communication, group dynamics, team building, and problem solving; Analyzes policies and practices to evaluate how they will affect the delivery of healthcare within the Medical Center; Develops and coordinates professional service budgets and the distribution of resources to the various service lines; Analyzes administrative and operational guidelines, standard operating procedures and Medical Center Policies by evaluating how the impact the delivery of care; Identifies and determines training priorities, provides training, administers training program and develops and improves training guidance; Tracks and monitors project deadlines and submits reports timely; Performs other related duties as assigned. Work Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Requirements

Qualifications

To qualify for this position, you must have at least one (1) year of specialized experience equivalent to the next lower grade level (GS-12) in Federal Service that has equipped you with the particular knowledge, skills, and abilities to perform successfully the work of this position. Specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (1) Missions, organizations, programs, and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Administration and ManagementAnalytical ReasoningCommunicationsCritical Thinking IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is primarily sedentary, although some walking is involved in assessing operational space and evaluating programs. The work is performed in an adequately light and climate-controlled area of the main Medical Center building in an office setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address Martinsburg VA Medical Center 510 Butler Avenue Martinsburg, WV 25405 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]