This position is located in Field Operations Directorate, Office of Field Operations, Investor Program Office (IPO). As an Special Assistant, you will perform a wide range of administrative and management duties to support senior leaders. These duties include providing recommendations, drafting communications, and creating projects that have a significant impact on IPO programs and employees.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Manage sensitive and confidential special assignments of great personal interest and concern to the Operations Program Manager. Direct special projects to include gathering data, analyses, and detailed reports concerning a variety of management processes. Assist the Operations Program Manager and senior leaders with reviewing, maintaining, and updating applicable sections of administrative publications that outline policies, procedures, and processes. Manage information for the Operations Program Manager and staff using existing and emerging Information Technology tools. Oversee, manage, and coordinate cases and requests that must be routed for resolution or review. Identify and propose solutions to management related issues for which previous studies and established techniques are frequently inadequate.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 12/24/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 12/24/2024. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Analyzing and measuring progress of administrative or technical programs using qualitative and quantitative methods. Recommending improvements to deficiencies; Responding to a variety of administrative actions using relevant laws, policies, regulations, and precedents applicable to the function of the agency or organization; Leading a team or group through the implementation of new procedures, programs or policies; Appropriately tailor written and oral communication to a wide variety of audiences. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Interpreting complex legislative, regulatory, and policy guidance to prepare recommendations for senior leadership; Determining areas of procedural and regulatory deficiencies and providing guidance to senior leadership through the implementation of proposed change; Utilizing data from analytical and evaluative research studies to make supported recommendations to senior leadership for the solution of a wide variety of administrative, operational, or programmatic problems; Providing expert advice to leadership on mission, goals, objectives, and management programs. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 12/24/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at these grade levels.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]