The Administrative Officer (AO) is located in the Office of the Chief, Pathology and Laboratory Medicine at James H. Quillen VAMC (JHQVAMC), Mountain Home, TN. The incumbent provides support for complex clinical operations as the coordinator, advisor, analyst, and planner for multiple program design and development among integrated services and the delivery of the health care services.

Duties

The incumbent provides support for complex clinical operations as the coordinator, advisor, analyst, and planner for multiple program design and development among integrated services and the delivery of the health care services, and has the responsibility to assist the Chief, Pathology and Laboratory Medicine and the Laboratory Manager by fulfilling administrative duties defined herein. Major Duties but no limited to: Assists in the design, implementation, modification, and maintenance of quality management and risk management programs. Applies specialized knowledge of health care management to the planning, organization, and evaluation of the delivery of health care services to Veterans. Provides administrative leadership, consultation and technical assistance to other service chiefs, section chiefs, care line managers and their administrative support staff related to complex clinical operations. Responsible for preparing and submitting business plans, equipment procurement packages. scarce medical and service contract procurement packages. etc., which encompasses the input of all patient care services (Nursing Service, Business Office, Quality Management, etc.). Responsible in the provision of continuity between the Pathology and Medicine Service for researching and interpreting internal and external policies, directives survey standards and regulatory requirements. Responsible for multiple and complex systemic activities relating to all aspects of clinical operations including coordinating utilization management and quality assurance activities to increase the efficiency and appropriateness with which services are provided and resources are utilized. Monitors, as directed by the Chief Pathology and Medicine Services. clinical operations including review, analysis, and reporting of workload statistics and program functions. Ensures accurate identification, reporting, trending, interventions, and education to provide efficient operations and to protect the organizations resources. Collects data from multiple sources ensuring that precise and accurate summaries are provided for reporting, tracking/trending and reviews and validates the data. Establishes effective tracking systems and conducts statistical analysis on the data to identify patterns, trends, and variances. selects and utilizes appropriate evaluation measures, conducts qualitative and quantitative data analysis and summarizes significant results and recommendations to improve services and to promote quality care. Provides guidance that assures findings are used to modify and improve program processes and systems to facilitate achievement of the facility strategic plan. Responsible for satisfactory resolution of complex patient concerns that reach the level of the Service Chief or Executive Leadership Team (ELT). Responsible for the management and final development of all action items such as data calls, VISN, FOIA, OIG requests, local and VISN submittals, and congressional correspondence. Serves as Chief, Pathology and Medicine Services liaison for administrative investigations or root cause analysis reviews involving clinical operations and other internal and external reviews, including investigations, surveys and focused reviews. Responsible to contribute substantially to the efficient operation and effective management of clinical programs within the service by taking the initiative in the development and implementation of needs assessments and potential problem identification by developing constructive approaches to program analysis and systematic problem-solving exercises. Works closely with Human Resources in the recruitment process (board actions for practitioners, announcing the position, certification of qualified candidates, coordinates with selecting official for interviews with candidates, establishment of start date for selected candidate, and writes position descriptions). Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 07:45 am-04:30 pm Telework: Not eligible for Telework Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD60559O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at a GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: GS-09: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Administrative Management of a Service Developing and implementing local policies Direct administrative activities to support the Healthcare System's goals and objectives Identifying and defining both short-term and long-range planning issues Analysis of internal and external data, to include workload, productivity, staffing methodologies Developing and managing new revised policies and procedures Identifying repeated complaints and initiates performance improvement techniques to resolve and ensure long term resolution Analyze program-specific data; compiles final reports of evaluation efforts, notes discrepancies, and plans initiatives for effecting remedial actions to reach established goals Prepare immediate and long range budget request Monitors expenditures and suggest reallocation of funds based on needs Assist with recruitment of staff Perform Human Resource actions OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to such a degree; or a LL.B. or J.D., in a field related to this position that demonstrates the knowledge, skills, and abilities to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level education (in excess of the first year or 18 semester hours) and specialized experience to meet total experience requirements.. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. GS-11: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Administrative Management of a Service Developing and implementing local policies Direct administrative activities to support the Healthcare System's goals and objectives Identifying and defining both short-term and long-range planning issues Analysis of internal and external data, to include workload, productivity, staffing methodologies Developing and managing new revised policies and procedures Identifying repeated complaints and initiates performance improvement techniques to resolve and ensure long term resolution Analyze program-specific data; compiles final reports of evaluation efforts, notes discrepancies, and plans initiatives for effecting remedial actions to reach established goals Prepare immediate and long range budget request Monitors expenditures and suggest reallocation of funds based on needs Assist with recruitment of staff Perform Human Resource actions OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level education leading to such a degree; or a LL.M., in a field related to this position that demonstrates the knowledge, skills, and abilities to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level education (more than the first two years or 36 semester hours) and specialized experience to meet total experience requirements.. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. Preferred Experience: Minimal Cor Level I desired but not mandatory. You will be rated on the following Competencies for this position: Administration and ManagementAttention to DetailCommunicationDecision MakingInformation ManagementProblem SolvingReading Comprehension Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address James H Quillen VA Medical Center Corner of Lamont Street and Veterans Way Mountain Home, TN 37684 US
• Name: Marco Martinez
• Email: [email protected]