The incumbent is a senior mobility and transportation officer for the Montana VA Healthcare System (MTVAHCS) Veterans Transportation Service (VTS) with multiple sites of care and supported catchment areas. The incumbent participates with all levels of management in the planning, analyzing, implementing, establishing and monitoring of programs and protocols pertaining to the scheduling of routine, urgent and emergent transportation for Veterans.

Duties

Establishes performance standards and evaluates the performance of subordinate supervisors, makes determinations on grievances, recommends training, and approves leave of subordinate supervisors. Oversees the daily operation of the unit, ensures that agency policies and priorities are being followed; develops performance standards; and evaluates work performance of subordinates. Knowledge of contracting methods and contract types for development of acquisition strategy in order to plan and carry out long-term pre-award and post-award contracts. Knowledge and skills sufficient to manage the multiple service contracts. Knowledge of basic bookkeeping, record keeping and mathematical computation skills sufficient to maintain/retrieve records, compute statistics and ensure accuracy of varied reports and projects. Knowledge of automated personal computer systems and software (Microsoft Excel, Word, PowerPoint, etc.) sufficient knowledge to create, enter, store, and analyze data, as well as establishing and maintaining organization systems within shared drives for the purpose of connectivity, prepare and generate varied documents, complete reporting requirement. Experience in written communication skills must be evident in order to develop a wide range of written products such as reports, memoranda, presentations, etc. on the subject that are often highly sensitive, complex and/or controversial. Asserts personal initiative to find and develop ways to improve work processes, productivity and increase quality of work to meet the mission of the Medical Center. Uses problem solving and creative thinking skills to identify issues. Must use sound reasoning and judgment to evaluate alternatives and find solutions to a variety of issues. Oversee the expansion of operations and the program as a whole. Hears and resolves complaints, referring group complaints and major concerns to higher level manager; effects disciplinary actions, such as counseling, admonishment, reprimand, refers and recommends actions to higher authority in more serious cases. Routinely displays courteous and respectful behavior to all customers. Greets others with a smile; acknowledges presence of others and uses appropriate salutations. Projects a positive and professional image of the Medical Center. Provides advice that is timely, responsive, and accurate. Work Schedule: Monday - Friday (8:00 AM - 4:30 PM) Telework: ADHOC - VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Mobility Transportation Specialist/PD145460 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/11/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Individual Occupational Requirement - This series has the following Individual Occupational Requirement: You may qualify based on your experience/education as described below: Undergraduate and Graduate Education: Major study -- accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. OR, Specialized Experience (for positions above GS-5): Experience that demonstrates a knowledge of the transportation function(s) of the position to be filled. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of all aspect of transportation/mobility and Beneficiary Travel programs including eligibility determination, special mode transportation, ride scheduling and dispatching, performance measurement, quality management and continuous improvement; Knowledge of contracting methods and contract types for development of acquisition strategy in order to plan and carry out long-term pre-award and post-award contracts; Ability to coordinate and evaluate the efforts of subordinate's staff to identify specific requirements and to develop and adjust plans and schedules for the actions needed to meet program requirements; Possess excellent written and oral communication skills to develop reports, memorandums, and present information to internal and external organizations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree or successfully completed two (2) full years of progressively higher level graduate education leading to such a degree, LL.B or J.D. in a related field of the position to be filled (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of graduate level education (beyond the first year) and specialized experience as described above, to meet the total experience requirements.. You will be rated on the following Competencies for this position: Computer SkillsCustomer ServicePlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements and Work Environment: Work is generally sedentary, usually performed in an office environment. Requires some walking, standing, bending, climbing, etc. Travel will be required on a periodic basis. Work is typically performed in an adequately lighted and climate-controlled office within a VA Medical Center For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Montana VA Health Care System 3687 Veterans Drive Fort Harrison, MT 59636 US
• Name: VISN 19 HR Contact Center
• Phone: 719-227-4600
• Email: [email protected]