Reporting to the Deputy Chief Experience Officer, the incumbent serves as a key leader within an institution which welcomes up to four (4) million visitors annually. The role also adeptly navigates a complex and often high-profile calendar of programming, events and special visits/visitors to ensure efficiency in daily operations that aspire towards excellence.

Duties

As the Director of Visitor Experience Operations, you will:

Requirements

• You must be a United States Citizen.
• This employer participates in the e-Verify program.
• Males must abide by Selective Service registration requirements.
• See "Other Information" section regarding Selective Service requirements.

Qualifications

Candidates must meet the Qualification Standards Handbook requirements for the GS-0301-14/15. GS-14 Specialized Experience Statement: For this position, specialized experience is at least one year of experience, equivalent in responsibility to the GS-13 level in the Federal service or private sector, designing and carrying out customer satisfaction activities for an organization that experiences high volumes of daily/annual attendance. GS-15 Specialized Experience Statement: For this position, specialized experience is at least one year of experience, equivalent in responsibility to the GS-14 level in the Federal service or private sector, supervising an entire department for an organization that experiences high volumes of daily/annual attendance. Other Relevant Eligibility Criteria: Must be able to work weekends and overtime. Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your résumé how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application! Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates. Supervision – Ability to lead a team, review employee performance and train new members. Collaboration – Skill in communicating with leadership, stake holders, and subordinates. Budgeting – Knowledge of how to spend and operate a budget. Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions.  "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures. CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section. You must meet all qualifications and eligibility requirements by the closing date of this announcement.

Education

Although this position does not have a positive education requirement, you may submit copies of your transcripts or a course listing. You must provide documentation supporting your education claims.

Education must be obtained from an accredited institution recognized by the U.S. Department of Education.

Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website.

Contacts

• Address National Gallery of Art 4th and Constitution Avenue NW, Washington, District of Columbia 20565 United States
• Name: Staffing
• Phone: 202-842-6814
• Email: [email protected]