MyHealtheVet is a Department of Veterans Affairs (VA) sponsored website for Veterans, their families, advocates, and VA employees. MyHealtheVet is a web-based application designed for Veterans and their families with the goal of optimizing Veteran's healthcare, access to their providers and treatment team via secure messaging, and access to their information such as laboratory results and prescriptions.

Duties

Major Duties: The Program Support Assistant (MHV) will assist in providing critical, timely and effective communication in support of the Department of Veterans Affairs On-line Personal Health Record, My HealtheVet (MHV), Social Networking Media and Secure Messaging (SM) components. You will serve as the facility champion supporting existing and future veteran communication initiatives. You will execute local program implementation, providing training and outreach to Veterans and their families with the goal of optimizing Veterans' healthcare management. Outreach: Promotes the use of MyHealtheVet (MHV) by advertising the program, promoting MHV through interaction with Veterans and with employees, and attending community events. The incumbent conducts extensive communications with Veterans in person, telephonically, over email, and by letter to comply with technical requirements, program parameters, national and local policies, and assist with enrollment outreach efforts. The incumbent will assist with My HealtheVet enrollment drives in the community, at town halls, at new patient orientation, and nursing homes. The incumbent also serves as a Marketing and Advertising representative knowledgeable about MHV and will assist Veterans with general enrollment and use issues consistent with written guidelines and policy. The incumbent completes face-to-face communications, training, demonstration of MHV uses with Veterans, family members, and employees. The incumbent assists Veterans for enrollment, authenticates accounts, and demonstrates the platform functionality and uses with the Veteran, family members, and employees. Demonstrates this technology such as secure messaging, remote monitoring, medication refills, medical record management. Verifies qualifications and credentials of Veterans enrolling onto the MHV web portal including authentication and online patient education resource sites both on the local intranet page and the Internet. Ensures that veterans are enrolled in the system correctly and follows up with Veterans who did not enroll correctly. Incumbent conducts system platform demonstrations with the Veteran or family member and coaches through the use of various functions, resources, and features. - 60% Training: The MHV Assistant participates in New Employee Orientation and New Patient Orientation and is a Subject Matter Expert for all MHV related activities. On a day-to-day basis, the MHV Assistant trains employees on MHV and Secure Messaging and adds them to the MHV system. Incumbent acts as the local "help desk" for both employees and Veterans who have operational questions regarding MHV, educates patients on the benefits of MHV, system enrollment, and navigation. Administration: The incumbent promotes organizational efficiencies and productivity gains with respect to use of this program. Works with various services within the organization to ensure that My HealtheVet is promoted. Visits various health care points of care to discuss program objectives and promote participation. Explains operating details of the program and available benefits which may be expected. Responds to questions presented in person, via letters and phone calls. The incumbent monitors program participation and use, completes reports on enrollment, account status, and messaging trends in response to escalation expectations. Collect, develop, and document data for facility operational decisions. The MHV Assistant monitors kiosk functionality, use, and related areas of concern. Issues that arise locally with the program, which may include equipment or system issues are immediately referred to the program coordinator for appropriate higher-level action if required. Preferred Experience: My HealtheVet experience preferred. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 7:30am - 4:00pm Position Description/PD#: Program Support Assistant - My HealtheVet/PD92442-A and PD92443-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/05/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-04 position you must have served 52 weeks at the GS-03. For a GS-05 position you must have served 52 weeks at the GS-04.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education s described below: GS-04 General Experience: You must have one year of general experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of general experience would typically include, but are not limited to: Providing critical, timely and effective communication in support of the Department of Veterans Affairs On-line Personal Health Record, My HealtheVet (MHV), Social Networking Media and Secure Messaging (SM) components. Serving as the facility champion supporting existing and future veteran communication initiatives. Executing local program implementation, providing training and outreach to Veterans and their families with the goal of optimizing Veterans' healthcare management GS-04 Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years above high school. OR, Combination: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below. GS-05 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: I have at least one (1) year of specialized experience at the GS-04 level that has equipped me with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the position. To be creditable, qualifying specialized experience includes Promoting the use of MyHealtheVet (MHV) by advertising the program, promoting MHV through interaction with Veterans and with employees, and attending community events. Conducting extensive communications with Veterans in person, telephonically, over email, and by letter to comply with technical requirements, program parameters, national and local policies, and assist with enrollment outreach efforts. Assisting with My HealtheVet enrollment drives in the community, at town halls, at new patient orientation, and nursing homes. Participating in New Employee Orientation and New Patient Orientation and is a Subject Matter Expert for all MHV related activities. Training employees on MHV and Secure Messaging and adds them to the MHV system. OR, GS-05 Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. OR, Combination: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below. You will be rated on the following Competencies for this position: CommunicationsComputer SkillsCritical ThinkingCustomer Service (Clerical/Technical)Manages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical exertion is required. The work is primarily performed while silting, though some work, may require periods of standing. The regular and recurring work of the position requires sitting at a desk, operating desktop, or laptop computer equipment for stretches at time, attending meetings, occasional classes and conferences, and periodic visits to alternate worksites. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Northern Indiana HCS 1700 East 38th Street Marion, IN 46953 US
• Name: Diana Tursi
• Phone: 260-249-7488
• Email: [email protected]