See below for important information regarding this job.

Duties

Serves as the Troop Support Medical Supplier Operations Directorate designated POC for the DoD Value Management Program. Implements and issues policies and procedures for application of Value Management principles to all directorate programs and initiatives. Conducts and recommends training courses, seminars, and orientation presentations and disseminates documentation to achieve Directorate-wide understanding of the Value Management Program. Conducts complex reviews and analysis and determines the best course of action for resolving difficult Value Engineering issues within the directorate. Provides consulting services while maintaining working relationships with customer agencies, contractor facilities, DoD, DLA, Troop Support, and other government agencies. Participates in program meetings and discussions related to program issues and recommends appropriate corrective action.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Flexible (https://www.dla.mil/Careers/Join-Our-Team/Benefits/#Work)
• Security Requirements: Non-Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.

Qualifications

To qualify for a Customer Support Specialist your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Applying Value Management principles and concepts to functional program areas. Conducting studies and analyzing findings to be presented to customer agencies. Researching and developing solutions to resolve complex problems Participating in program meetings and providing oral and written communication to customer agencies Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Troop Support 700 Robbins Avenue Philadelphia, PA 19111 US
• Name: Kariann Cochran
• Phone: 717-770-5619
• Email: [email protected]