This role provides advanced support for telehealth services, including setting up and troubleshooting equipment, conducting sessions, and training staff. Responsibilities involve managing telehealth operations, scheduling appointments, and improving processes. The position requires technical skills, patient interaction, and independent judgment, with duties performed across multiple care sites and occasional travel. Position is located at the Northwest San Antonio VA Clinic.

Duties

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Set up, maintain, and troubleshoot telehealth equipment and technology Facilitate clinical telehealth sessions as a telepresenter within scope of practice Provide telehealth competency-based training to clinicians, staff, and patients Manage scheduling for telehealth appointments, both intra- and inter-facility Conduct performance improvement activities to optimize telehealth operations Capture and manage clinical data for telehealth applications like store and forward Support administrative aspects, including inventory management and record keeping Assist in developing procedures and performance metrics to evaluate telehealth services Provide patient education using approved materials and ensure patient privacy and security Coordinate with IT and Biomed teams to resolve technical issues Offer guidance and support to less experienced telehealth staff members Travel to various care sites as needed for telehealth support and operations This is a Float position, tour location may vary depending on patient care needs and staffing requirements. Government Vehicle or Travel reimbursement will be requested when covering a clinic beyond 50 miles of your base location. Your main work location will be the Northwest San Antonio VA Clinic. Work Schedule: Monday - Friday, 7:30 a.m. - 4:00 p.m. Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: May be available based on requirements. Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or(b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Health Technician (Telehealth Clinical), GS-7 (Advanced) Experience. One year of experience equivalent to the next lower grade level (GS-6) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. Ability to use independent technical judgment to analyze, evaluate and resolve problems. Knowledge of quality control and assurance procedures and principles of performance improvement. Ability to function effectively between competing priorities. Knowledge of proper maintenance and troubleshooting of telehealth equipment. Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning. Ability to perform successful knowledge transfer regarding the use of telehealth technologies. Preferred Experience: Prior Military medic or Corpsman experience Office of Connected Care-Certified Store and Forward Preceptor (TeleRetinal Program)-Active Certification Office of Connected Care-Certified Store and Forward Preceptor (TeleDermatology Program) Active Certification Prior VVC (VA Video Connect) experience 1-3 years or more of active Telehealth training of VA staff References: VA HANDBOOK 5005/96 PART II APPENDIX G50 HEALTH TECHNICIAN (TELEHEALTH CLINICAL), GS-0640. The grade level of this vacancy is GS-07. VA Qualifications Standards - Office of the Chief Human Capital Officer (OCHCO) Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Contacts

• Address Audie L Murphy Memorial Veterans Hospital 7400 Merton Minter Boulevard San Antonio, TX 78229 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]