The Lead Health Technician (Telehealth Clinical) Float position provides direct leadership to a team of Telehealth Clinical Technicians as well as leading initiatives designed to improve the delivery of care to Veterans using telehealth. This position is located at Audie L. Murphy VAMC in San Antonio, Texas within Health Informatics Service.

Duties

Duties may include but are not limited to: -Leading a team of telehealth staff by providing guidance and technical direction relating to the telehealth program. -Working with the supervisor to develop assignments for team members in order to meet routine and unusual deadlines and priorities. -Distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations. -Serving as the work leader, monitors the status and progress of team members' work and makes day-to-day adjustments in accordance with established priorities. -Giving on-the-job training to new employees (local and at the Community-Based Outpatient Clinic sites). -Monitoring and reporting on the status and progress of work to ensure that the supervisor's instructions on work priorities, methods, deadlines and quality have been met. -Providing information to the supervisor concerning promotions, reassignment, recognition of outstanding performance, and personnel needs. -Reporting to the supervisor on training needs of employees and conduct or performance issues. -Resolving simple, informal complaints of employees and referring others, such as formal grievances and appeals, to the supervisor or an appropriate management official. -Using a needs assessment, service agreements and other tools, collaborating with stakeholders to develop new programs and processes to ensure telehealth programs are meeting the strategic plans of the healthcare system. -Identifying and recommending ways of eliminating, combining, simplifying procedures and processes of the telehealth program. Supporting efforts to effect necessary change. -Independently reviewing quality and performance data (e.g. patient satisfaction surveys, image quality, performance metrics, clinic wait times) for Telehealth programs effectiveness and satisfaction and developing process improvements as required. -Coordinating with vendors, Biomed and IT to upgrade and or replace Telehealth technologies to minimize impact on patient care. -Developing and coordinating a wide variety of standard operating procedures with full and complete technical advice to ensure telehealth operations are timely, efficient, and appropriate. -Providing standardized developed competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs. -Maintaining national certification and serving as a Telehealth Preceptor to independently plan and carry out standardized developed training in accordance with established telehealth program policies and directives. -Conducting reviews to ensure technologies and systems are functioning prior to training and that trainees have completed prerequisites. -Evaluating skills and competencies for initial certification and on-going performance evaluation. -Providing remedial training as needed and reports to supervisor regarding ongoing performance. -Gathering, compiling and analyzing data and statistics to develop integrated reports designed to assess impact, demand and utilization of Telehealth services for submission to facility and Veteran Integrated Service Network (VISN) leadership. -Maintaining responsibility for facility inventory management and registering and maintaining telehealth end points and scheduling of multi-point video conference calls in the Telepresence Management System or other similar application. -Leading performance improvement activities aimed at improving the efficiency of the patient telehealth processes. -Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures and advises others as to trends in the processes of patient telehealth services. -Coordinating clinic set up and monitoring of workload capture and issues for all telehealth clinics and sites, to include interfacility workload. Work Schedule: Monday-Friday; 7:30a.m. to 4:00p.m. (Tour of Duty and location may change due to patient care needs to include extended hours). Tour location may vary depending on patient care needs and staffing requirements. Government Vehicle or Travel reimbursement will be requested when covering a clinic beyond 50 miles of your base location. Your main work location will be Audie Murphy VA Hospital. Telework: Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. (TRANSCRIPT REQUIRED) OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; (TRANSCRIPT REQUIRED) or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. (CERTIFICATE REQUIRED) Certification. None Grandfathering Provision. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part Grade Determinations: Lead Health Technician (Telehealth Clinical), GS-8 Experience. One year of experience equivalent to the next lower grade level. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: (a) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a Health Technician (Telehealth Clinical) in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. (b) Skill in leadership and interpersonal relations and conflict resolution to deal with employees, team leaders, providers, and managers. (c) Ability to communicate effectively in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. (d) Knowledge of quality control and assurance procedures and principles of performance improvement. (e) Skill in the assessment and resolution of complex workload capture issues using multiple data sources. (f) Ability to develop and compose complex written instructions. (g) Knowledge of analytical and evaluative processes to independently resolve complex issues. Preferred Experience: -Inventory management experience -Prior Telehealth experience -Telehealth equipment deployment, troubleshooting, and maintenance experience -VA Video Connect (VVC) test call and Virtual Care Manager experience -Telehealth Preceptor Certification (CVT or SFT) References: VA HANDBOOK 5005/96 PART II APPENDIX G50 HEALTH TECHNICIAN (TELEHEALTH CLINICAL), GS-0640 Veterans Health Administration dated FEBRUARY 7, 2018 The full performance level of this vacancy is GS-8. Physical Requirements: Moderate lifting, 15-44 pounds; Moderate carrying, 15-44 pounds; Use of fingers; Both hands required; Walking (2 hours); Standing (3 hours); Repeated bending (4 hours); Depth perception; Hearing (aid may be permitted); Mental and emotional stability

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Audie L Murphy Memorial Veterans Hospital 7400 Merton Minter Boulevard San Antonio, TX 78229 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]