Announcement may be used to fill similar positions within 90 days of the closing date. This position is also being announced concurrently under Delegated Examining (DE) procedures vacancy number: D25-MJ-12620652-OSB. Applicants who wish to also be considered under DE must apply to both vacancies separately. About this agency

Duties

Please Note: Employees will be required to report to their assigned office location at least 2 day per week for non-supervisory positions and 3 days per week for supervisory/managerial positions unless the position advertised is designated as a remote-only position. This position is located the Small Business Operations Division, Contact Center within the Office of Small Business (OSB), Export-Import Bank of the United States (EXIM).The Small Business Operations Division is responsible for supporting OSB by managing the maintenance of OSB's systems such as Salesforce, EOL, and the Electronic Loan Management System (ELMS), internal projects, the Contact Center, and finally OSB's Budget. The Contact Center manages OSB's reporting through the data and reviews the Export Credit Insurance (ECI) Division's policy documents for exporter short-term multi-buyer and single-buyer insurance products within EOL. The purpose of the work is to assist U.S. exports to support EXIM staff, the contact center and other OSB offices. At the full performance level, duties include, but are not limited to: Serves as a Junior Business Development Specialist advance trainee performing a variety of developmental assignments and projects to assist U.S. exports by providing support to the contact center and other OSB offices. Receives a diverse range of business developmental exposure to gain and develop the knowledge, skills and experience needed at this level; and to effectively prepare for an upward mobility opportunity within the division. Uses automated Customer Relationship Management (CRM) system, marketing tools and current software to support the Regional Directors to enter the appropriate data for loan transactions and enters new and amended Special Buyer Credit Limit (SBCL) into the EOL. Conducts general random checks on various entities monthly to track and verify online shipment data matches the Office of Congressional and Intergovernmental Affairs (OCIA) report. Orders credit reports and uploads data to the Document Management System (DMS) for action by the various OSB staff. Orders credit reports and uploads data to the Document Management System (DMS) for action by the various OSB staff. Reviews and analyzes data on credit reports and refers discrepancies to appropriate staff member or supervisor for resolutions. Prepares Letters of Interest and amendments for various higher graded specialist for program applicants and requests for administrative and routine assistance from Regional Directors (RD), Lender Account Managers (LAM), and Broker Account Managers (BAM) as directed by the higher graded specialist and/or supervisor. Prepares transaction files to include exposure data on the obligor/guarantor, financial data as submitted or as retrieved from the Eurostar or other credit/financial information systems, D&B and other credit reports for the various staff throughout OSB; and reviews all information submitted by the applicant and information available in EXIMs files on the credit or corporate history of the obligor/guarantor. Prepares certification reminders and provides to higher graded specialist for review before sending to policyholders.

Requirements

• U.S. Citizenship
• Background and Security/Suitability Investigation
• You may be required to serve a one year probationary period
• Specialized experience MUST be documented on your resume
• Current or Former Political Appointees: If you are, or have been employed in the last 5 years, you must disclose this information. Failure to do so may result in disciplinary action including removal from Federal Service.

Qualifications

Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work): To qualify for the GS-07, you must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-05 level in the Federal Government or other equivalent pay systems. Specialized experience includes: Experience in providing customer service to clients; Experience and/or knowledge with providing support to business development activities; Experience managing customer interactions in a contact center environment; Experience in using databases to support business functions such as to enter and record information; review data for accuracy; create and present reports based on data; OR 1 full year of graduate level education leading to such a degree (finance, business administration, economics, or related fields) that has equipped me to perform the major duties of this position. (Transcripts must be provided if qualifying based on education.) OR A combination of graduate level education and specialized experience that has equipped me to perform the major duties of this position. (Transcripts must be provided if qualifying based on a combination of education and experience.) Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work): To qualify for the GS-09, you must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-07 level in the Federal Government or other equivalent pay systems. Specialized experience includes: Experience in providing customer service to clients; Experience and/or knowledge with providing support to business development activities; Experience managing customer interactions in a contact center environment; Experience in using databases, such as a customer relationship management system (CRM) to support business functions such as to enter and record information, review data for accuracy; create and present reports based on data. OR A Master's Degree or equivalent graduate degree or two years of progressively higher level graduate education leading to a Master's degree or equivalent graduate degree (finance, business administration, economics, or related fields) . (Transcripts must be provided if qualifying based on education.) OR Combination of Experience and Education: Only graduate education in excess of the amount required for the GS-07 grade level may be used to qualify applicants for positions at the GS-09 grade level. Therefore, only education in excess of one full year of graduate level education may be used to combine education and experience. ****NOTE: You must submit proof of your education at the time of application in order to receive consideration.***** If you are combining both education and experience to qualify for this level, equivalent combinations of education and experience are qualifying for this grade level. For qualification determinations, your resume must contain the following for each work experience listed: Organization/Agency's Name Title Salary (series and grade, if applicable) Start and end dates (including the month and year) Number of hours you worked per week Relevant experience that supports your response to the specialized experience that is stated in the job announcement If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position. NOTE: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications and your application may be marked as incomplete/ineligible and you will not receive consideration for this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. Please visit the following links for more information: http://www.naces.org http://www.fceatlanta.com Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Additional information on the qualification requirements is outlined here. Time-in-grade requirements must be met by 12/10/2024, the closing date of the announcement.

Education

This job does not have an education qualification requirement.

Contacts

• Address Export-Import Bank of the United States 811 Vermont Avenue, NW Washington, DC 20571 US
• Name: Michele Jarman
• Phone: 2025653300
• Email: [email protected]