The Veterans Health Administration (VHA) has adopted the Center for Development and Civic Engagement/Voluntary Service Modernization Initiative which is a new model of organizing and consolidating essential voluntary functions and services to the Medical Center. This streamlined and focused approach moves VHA forward in its continuum of providing comprehensive, compassionate, and coordinated care to Veterans.

Duties

Major duties include, but may not be limited to: Provides support to the facility's CDCE/Voluntary Service operations as the first point of contact for potential volunteers, patients, visitors, service organizations, corporate and community leaders, donors, and other internal and external stakeholders. Incumbent has full access to the Voluntary Service System (VSS) (and any related or subsequent databases or programs) in which all electronic volunteer and donor/donation records are managed and stored. Exhibiting a high degree of tact, diplomacy, and courtesy with every interpersonal interaction daily. Serves as the Records Control, Suspense Control, and Report Control officer for CDCE/Voluntary Service. Assists in the preparation, collaboration process, correction, and update to service policies while tracking expirations and required coordination across facility services. Serves as a PIV Sponsor/Manager for CDCE/Voluntary Service employees. Assists the CDCE/Voluntary Service Officer in position management to project staffing needs, entering actions by Human Resources Responsible for written correspondence (writing letters and reports). Retrieves and provides input for reoccurring reports. Compiles data for monthly, quarterly, and annual reports. Information is presented to the CDCE/Voluntary Service Officer for final review and reporting. Coordinates requests and purchases of office operating supplies, generates reports from automated information systems, and completes other administrative tasks essential to the effective and efficient operation of the CDCE/Voluntary Service Office. Exhibiting a high degree of tact, diplomacy, and courtesy with every interpersonal interaction daily. Receives, processes, and tracks gifts and donations including accurate entry into the Voluntary Service System or subsequent electronic donation database programs. Performs other related duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: Not authorized Virtual: This is not a virtual position. Position Description/PD#: Voluntary Services Assistant / PD99327S and PD99769S Relocation/Recruitment Incentives: Not authorized

Requirements

Qualifications

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: For the GS-05: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Inputs accurately and timely data for multiple databases and other computerized systems; Maintain current required files, records and listings of names and addresses of officials of groups; Accurately recording of volunteer assignment, volunteer hours service, corrections of errors and distribution of reports; Orders and maintains necessary level of needed forms and office supplies; Follows established procedures or instructions by the Supervisor's instructions or standard operating procedures. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. For the GS-06: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Orders and maintains necessary level of needed forms and office supplies; Maintenance of office records and files; Compiles data for reporting purposes; experience inputting data into a computerized database; Experience recording and managing physical items such as donation; Utilizing interpersonal communication skills which foster effective working relationships. You will be rated on the following Competencies for this position: ClericalComputer SkillsCustomer Service (Clerical/Technical)Manages Resources Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is moderately sedentary, although considerably variable. It requires a fair amount of standing, sometimes for long periods, walking, climbing stairs, and bending. Work may require some heavy to moderate lifting, transporting of materials, equipment and supplies for special events and other programs. Due to the diverse nature and scope of the work, it may require occasionally working in extreme temperatures (hot or cold). Driving or riding in a vehicle is also required on a routine basis to provide coverage, trainings, or other support at off-site clinics; attend outside community meetings; and support special events. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

For the GS-06: There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address James E Van Zandt VA Medical Center 2907 Pleasant Valley Boulevard Altoona, PA 16602 US
• Name: Sharon Hill
• Phone: 770-901-1803
• Email: [email protected]