The Women's Health Program Support Assistant is responsible for ensuring the administrative coordination process are in place to maintain and expand current services and to support implementation of new gender-specific health care needs of women veterans.

Duties

Duties as a Program Support Assistant include, but are not limited to: Assists with the formulation of service policies and procedures, directives, and any other unspecified assignments. Policies result from in-depth studies, specific recommendations coordinated committee reports and studies opinions and observations. Responsible for administrative responsibilities in a service line of roughly 120 plus, individuals. These responsibilities include programs related to leave administration, payroll processing, employee onboarding, training, and credentialing, as assigned. Follows up on any deficiencies and reports on corrective actions. Prepares regular routine reports to the Chief of Staff. Responsible for collecting data to support service recommendations concerning space, personnel, equipment, and fiscal matters. Prepares space, personnel, and equipment requests and follows through on status of requests until resolved. Serves as Contracting Officers Representative, and can be approved as a purchase card holder, completing fiscal transactions in strict adherence with regulations. Assists in preparing, as needed, performance measure and strategic objective reports to be inputted into local and VISN reports. Assists in ensuring timely completion of actions assigned by local, VISN, or VA Central offices for tracking or reporting. Monitors and reports time and attendance for multiple areas of the Chief of Staff. Maintains time and attendance for commonly used pay plans and types of leave, including limited special pay situations for providers, and situations covering complex scheduling required for 24/7 coverage. Is a member of the Chief of Staff administrative team and plays an active and influential role in the day-to-day administrative operations of this service. Pursues the resolution of complaints and care issues across the continuum of care as directed. Knowledgeable about telephone and paging, complaint resolution, scheduling and leave administration, training and credentialing, HR SMART, ePAS, PIV, OI&T, and other service programs that interact and/or impact on provision of clinical service. Processes policies to include standard operating procedures (SOP) or Medical Center Policy (MCP) for the Chief of Staff, including coordinating the routine review of multiple documents on a regular prescribed basis, ensuring material is compliant with local and national guidelines, and tracking the approval process through completion. Render assistance of an administrative nature requiring attention as needed and in replying to request for information received from patients, relatives, friends, veterans' service organization representative, congressional offices, and others. Coordinates travel, appointments, meetings, and/or conferences as assigned for Chief of Staff office as assigned. Coordinates and organizes meeting agendas for service meetings. Takes, transcribes, and distributes meeting minutes. Provides or tracks follow-up to recommendations / actions that result from meetings, including preparing summary reports for review by facility oversight committees. Coordinate a task list for outpatient service and assist at task meeting to review upcoming action items, performance evaluations, and other time sensitive items. Maintains six-part folders for department. Coordinate staff education to include preparing training course records, educational materials, and tracking completion. Ordering supplies and special orders for service. Coordinate proficiencies/stay interviews and track to completion. Collects data for the outpatient service from PC think, VSSC, Pyramid Analytics, and other data sites, places data in user friendly format as needed and provides to service chief and nurse managers for data analysis and process improvement. Other related duties as assigned. Work Schedule: Monday - Friday 8:00 am - 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD023350 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/20/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Formulation of service policies, procedures, directives, and any other unspecified assignments. Policies result from in-depth studies, specific recommendations coordinated committee reports and studies opinions and observations; Administrative responsibilities that include programs related to leave administration, payroll processing, employee onboarding, training, and credentialing, as assigned; Collecting data to support service recommendations concerning space, personnel, equipment, and fiscal matters. Preparing space, personnel, and equipment requests and follows through on status of requests until resolved; Ensuring timely completion of actions assigned by local, VISN, or VA Central offices for tracking or reporting; Processing policies to include standard operating procedures (SOPs), including coordinating the routine review of multiple documents on a regular prescribed basis, ensuring material is compliant with local and national guidelines, and tracking the approval process through completion; Rendering assistance of an administrative nature, including replying to requests for information received from patients, relatives, friends, veterans' service organization representative, congressional offices, and others. You will be rated on the following Competencies for this position: Administration and ManagementAnalysis and Problem SolvingAnalytical ReasoningAnalytical ThinkingCommunicationComputer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, or driving an automobile, etc. No specific physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address James E Van Zandt VA Medical Center 2907 Pleasant Valley Boulevard Altoona, PA 16602 US
• Name: Andrea Vick
• Phone: 5736731031
• Email: [email protected]