This position is located in the Department of Labor (DOL), Office of Workers' Compensation Programs (OWCP), Division of Federal Employees' Compensation (DFEC). The purpose of this position is to provide administrative/clerical Program support, assistance, and guidance to internal and external stakeholders on matters related to the operations and administration of the DFELHWC program.

Duties

The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Boston, MA; Chicago, IL; Cleveland, OH; Dallas, TX; Houston, TX; Kansas City, MO; Lakewood, CO; Long Beach, CA; New Orleans, LA; New York-Manhattan, NY; Philadelphia, PA; San Francisco, CA; Seattle, WA; or Washington, DC. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location. For Claims Assistant (OA), the duties will increase in complexity upon promotion to the next higher grade up to the GS-08: Serves as a point of contact for stakeholders. Indexes incoming correspondence (e.g., internal and external) received with or without a case number based on a comprehensive knowledge of categories and subjects pertaining to the Program. Prepares copies of files and medical documents in the appropriate format (e.g., paper, CD/electronic, large print for accommodations, etc.) and ensures that files are properly encrypted. Initiates imaging processes for back file conversion of paper cases and ensures that imaged files are properly stored and/or forwarded to the appropriate parties. Conducts periodic physical property inventories, as directed by management. Screens incoming calls and determines if the nature of the inquiry can be handled personally. Uses computers and computer software applications to create, copy, edit, store, retrieve, and print documents in a variety of formats.

Requirements

• Must be a U.S. Citizen.
• Must be at least 16 years old.
• Candidate required to obtain the necessary security/investigation level.
• Requires a probationary period if the requirement has not been met.
• You must have a typing proficiency of 40 words per minute. You must have a certificate of proficiency from an organization authorized to issue such certificates or self-certify your proficiency (by responding to the assessment question).

Qualifications

You must meet the Specialized Experience to qualify for Claims Assistant (OA), as described below. For Claims Assistant (OA) GS-06: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level GS-05 in the Federal Service. For Claims Assistant (OA) GS-07: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-06 in the Federal Service. For Claims Assistant (OA) GS-08: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-07 in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Qualifying specialized experience for Claims Assistant (OA) GS-06 includes: Receiving and providing performance reporting data relevant to program functions and goals. Experience with the needs and eligibility of benefits for claimants. Writing correspondence of a business nature to internal and external customers seeking information and/or recommendations or decisions. Communicating with customers, representing the organization to customers and others in person, by phone, or in writing. Qualifying specialized experience for Claims Assistant (OA) GS-07 includes: Solicits and schedules independent medical examinations to assess disability, impairment and need for medical treatment. Arranges transportation and interpretation services for referred examinations. Maintains, uploads, and provides electronic media for stakeholders. Makes assignments of claims and remands based on established program criteria. Qualifying specialized experience for Claims Assistant (OA) GS-08 includes: Solicits and schedules independent medical examinations to assess disability, impairment and need for medical treatment. Arranges transportation and interpretation services for referred examinations. Maintains, uploads, and provides electronic media for stakeholders. Makes assignments of claims and remands based on established program criteria. Receives and provides performance reporting data relevant to program functions and goals. Makes recommendations to management to improve process efficiency. You must have a typing proficiency of 40 words per minute based on a 5-minute sample with three or fewer errors. You must have a certificate of proficiency from an organization authorized to issue such certificates or self-certify your proficiency.

Education

This position does not allow for education substitution.

Contacts

• Address Office of Workers Compensation Programs 200 Constitution Avenue NW Washington, DC 20210 US
• Name: Sharon DePew
• Phone: 215-446-3705
• Email: [email protected]