This Program Support Assistant position is being recruited for the VBA /Regional Office, National Call Center, located in Nashville, Tennessee. The incumbent will provide program, technical and administrative assistance to the NCC Chief Officer and other subordinate management within the division.

Duties

This position is located in the National Call Center (NCC) of the RO, where the incumbent provides program, technical and administrative assistance to the NCC Chief and other subordinate management within the division. Major duties performed include: Prepares, assembles, and correlates information in connection with surveys and one-time reports required by Central Office, the Area Office, the Regional Office (RO), or Division management regarding administrative support functions from other divisions and outside sources of data. Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communications. Reviews and analyzes these materials, determines action necessary, researches and assembles background information, and refers said materials to the appropriate section when necessary. Edits documents, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard for form letters and replies to inquiries. Liaises with the customer and identifies requirements for equipment purchase, lease, trade-in, excess, move to another location, warranty periods, etc. and then passes those requirements on to the appropriate Administrative Section staff for action. The incumbent maintains the official station control log / history file for circulars, bulletins, and memoranda and assigns numbers and dates and recession / retention folders on these as required. Reviews and makes changes/ corrections to the RO's controlled publications (circulars, bulletins, memoranda) to ensure proper format is used. Updates and revises publications issued by NCC and prepares "Justification for Proposed Field Station Issue" for appropriate concurrence. Maintains the confidential records for NCC, including records concerning individual performance, disciplinary actions, awards, and similar information for all employees of the Division. As a purchase card holder, always secures purchase card, identifies correct accounting string or budget object codes (BOCs) for appropriate transactions as required within VA 's credit card system. Maintains receipts or other necessary documentation for reconciliation purposes. Reconciles statements and forwards to approving officials within required time frames. Serves as the principal timekeeper for NCC and may support other division timekeeper needs by serving as an alternate timekeeper. May have duties in the PIV issuance process and may serve as one of the facility's PIV Card issuers. Receives all NCC visitors and callers. Screens telephone calls for the NCC Chief and forwards only those calls requiring the Division Chiefs attention.

Requirements

• Must be a U.S. citizen to apply for this job.
• Selective Service registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.
• Selected applicants may be required to complete a probationary period.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-in-grade: Applicants who are current federal employees and have held a GS-05 grade and above any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-06 position you must have served 52 weeks at the GS-05 level. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitter with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates on-year time-in-grade. SF-50: You must submit a copy of your most recent SF-50 (non-award or general adjustment) AND the SF-50 placing you into your current position. To support your claim of time in grade, you must submit your most recent appointment, promotion, within grade increase SF-50 (not an Award or General Adjustment SF-50). See the required documents section for more information. Note: multiple SF-50s may be required to adequately illustrate you have the requisite time-in-grade. Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06: One (1) year of specialized experience equivalent to the next lower grade level. Specialized experience may include performing the following duties in a work environment responsible for human services or general office administration: alpha-numeric filing; Completing telephone outreach; Responding to telephone and written inquiries; Scheduling appointments; Financial transactions to include account reconciliation and documentation of Federal procurement; accurate computer data entry, and appropriate customer and peer relationships/communication.

Education

There is no education substitution.

Contacts

• Address Nashville Regional Benefit Office 110 9th Avenue S Nashville, TN 37203 US
• Name: Brittany Young
• Email: [email protected]