The primary purpose of the position is to provide information to visitors regarding various types of permits and to monitor permitted actvities for complicance with park-established conditions and agency policy. Open to the first 60 applicants or until 12/03/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

Duties

The major duties of the Visitor Services Assistant position include, but are not limited to, the following: Provides information regarding the need for issuing various types of permits including weddings, picnics, sporting, special events, 1st amendment demonstrations and general park information. Monitors special use permit activities for compliance with park-established conditions and agency policy. Serves as a member of a task and event oriented team by operating and maintaining an information desk which includes answering phones, greeting visitors, and accepting applications. Performs general administrative tasks such as filing, copying, and other tasks. Collects a variety of data and disseminates information via park website, site bulletin boards, and compiles data for daily reports.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement 12/03/2024 unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-05 level, you must possess one of the following: A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Services Assistant. This experience must include all of the following: providing routine information to the public involving natural, historic, or cultural topics and answering recurring questions; providing assistance to the public in a business or recreation setting such as assisting those who have lost personal items; compiling and analyzing data/information to report by using software programs such as, word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems); and/or greeting the public and disseminating information on programs or events. -OR- B. Four years of education above high school (120 semester hours or 180 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Combination: Successful completion of a combination of education and experience as described above. NOTE: Only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. Two full academic years of study, or 60 semester hours, beyond the second year is equivalent to l year of specialized experience. For example, 6 months of the specialized experience described in A above (50% of the experience requirement), and 3 years of college study (1 year beyond the first 2 years) from an accredited institution (50% of the qualifying education) for a total of 100%. You must include transcripts. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies". Experience listed as full-time will be credited at 40 hours per week. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address National Mall and Memorial Parks 1100 Ohio Drive SW WASHINGTON, DC 20024 US
• Name: Kara Gulvas
• Email: [email protected]