Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management Front Office, Washington DC.

Duties

This position is in the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Enterprise Services (ES), Office of Facilities and Asset Management (OFAM), OFAM Front Office (OFAM FO)'s Communication Program. The OFAM Communication Program is responsible for defining and amending the OFAM Communications Strategy and ensuring its effective execution. The incumbent serves as a key communications advisor to OFAM leadership and other offices within CBP, including support management programming for OFAM and for the development of service-wide strategies and programs that ensure communication and outreach to customers and stakeholders is of the highest quality. This position starts at a salary of $139,395.00 (GS-14, Step 1) to $181,216.00 (GS-14, Step 10). Major duties may include but are not limited to: Directing and guiding internal and external communication strategies, plans, projects, activities, and tools to support OFAM operations and program objectives. Accompanying Assistant Commissioner, Deputy Assistant Commissioner, and Chief of Staff on site visits, including exposure to CBP operations, leadership, and CBP facilities. Planning, researching, writing, and serving as the subject matter expert and editor on internal and external publications, briefing materials, and tools to keep executives and employees acquainted and engaged with current programs within OFAM. Overseeing the planning and directing the design, presentation, and issuance of visual and video products for use in executive-level publications, products, and presentations throughout OFAM and across CBP. Audiences for whom visual products are developed include CBP executives, OFAM, ES, various CBP Offices, DHS, OMB, Congress, and representatives from the news media, and the public. Developing, implementing, and evaluating the effectiveness of OFAM communications strategies, materials and programs that support and promote enhanced engagement with OFAM stakeholder communities.

Requirements

Qualifications

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Planning, researching, writing, and editing internal and external publications, briefing materials, and tools to keep executives and employees acquainted and engaged with current programs within Office of Facilities and Asset Management (OFAM) Developing, implementing, and evaluating the effectiveness of Assistant Commissioner (AC) and Deputy Assistant Commissioner (DAC) communication strategies, materials, and programs that support and promote enhanced engagement with AC and DAC stakeholder communities Analyzing organizational policy issues to identify and anticipate communication needs and potential reaction from stakeholders, including congressional, media, non-governmental, state, local and tribal, and other AC and DAC stakeholder communities; and Advising and providing analytical support on problem definitions, planning methodologies, policies, and procedures relative to the OFAM Communications Program. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/25/2024. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address Office of Facilities and Asset Management Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]