This position is located in the Small Business Administration, Office of Communications and Public Liaison in Washington, DC or Chicago, IL. The incumbent manages complex and major updates to SBA.gov, produces reports on metrics, plans and implements major digital projects while identifying and implementing new web strategies.

Duties

Monitors Web Support request box and works with contractor team to prioritize requests and implement updates to SBA.gov. Reviews and updates Web content for various programmatic content areas. Makes recommendations and implements recommended approaches using the Drupal Content Management System. Evaluates Web statistics, analyzes trends and compiles reports that include recommendations for site updates, tools, and strategies. Applies high-level project management techniques and best practices to the planning, development and implementation of SBA's Web content development and communications projects. Facilitates individual and group communications with diverse staff members and contractors and takes the lead on managing project-related meetings and follow-up conversations. Works closely with contractor and OCIO content and development teams.

Requirements

• You must be a U.S. Citizen
• You must successfully complete a background investigation.
• You may be required to serve a one-year probationary period.

Qualifications

GS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector: experience in a communications or marketing department of digital content including Web content, Web design and/or Web tools developed for the agency's primary website, using Drupal content management system (CMS) and Agile project management methodologies; and develops communications standards, requirements and guidelines related to digital and Website content; and thorough understanding of Federal government website standards, policies and requirements pertaining to digital transformation and customer service, 508 accessibility, language translation and branding. This must be clearly reference on your resume. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: General Arts and Information Series, 1101 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by 11:59 pm (Eastern Time) on 11/29/2024.

Education

Education may not be substituted for experience for this position.

Contacts

• Address Office of Communications and Public Liaison 409 3rd Street SW 7th Floor Washington, DC 20416 US
• Name: Conor Ryan
• Email: [email protected]