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Are you looking for a Contact Representative? We suggest you consider a direct vacancy at Indian Health Service in Mashpee. The page displays the terms, salary level, and employer contacts Indian Health Service person

Job opening: Contact Representative

Salary: $49 838 - 71 999 per year
City: Mashpee
Published at: Nov 15 2024
Employment Type: Full-time
This position is located in the Purchased Referred Care Department at an IHS Service Unit. The purpose of the position is to administer the provision of Purchase/Referred Care (PRC) in compliance with regulatory requirements to determine patient's eligibility for third party resources.

Duties

Receives, enters, and edits all non-IHS and IHS referrals. Verifies and determines patient's eligibility for third party resources. Performs research related to medical documentation, administrative compliance, and inquiries. Conducts in-depth face to face interviews or by telephone to gather pertinent information related to patient care. Ensures PRC funds are available prior to issuance of obligating documents on behalf of the government. Initiates medical authorizations. Gathers all necessary information for appeals or denials. Prepares periodic and special reports. THIS POSITION IS BEING ANNOUNCED CONCURRENTLY WITH ANNOUNCEMENT #12600913 FOR CANDIDATES AT THE GS-08 LEVEL. APPLICANTS MUST APPLY SEPARATELY FOR EACH ANNOUNCEMENT TO BE CONSIDERED.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: GS-06: One (1) year of specialized experience equivalent to the GS-05 grade level. GS-07: One (1) year of specialized experience equivalent to the GS-06 grade level. Specialized Experience Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants who have the 1 year of appropriate specialized experience are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements. Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Specialized experience at the GS-06 Level: I have 1 year of specialized experience that equipped me with the particular knowledge, skills and abilities to successfully perform the duties of this position. This experience is related to the work of the position and equivalent to at least the GS-05 level in the Federal service as described in the vacancy announcement. Examples include: Working with a health care delivery system or similar system to respond to inquiries from individuals as they relate to the type of health services the medical facility can provide and to solve problems or educate individuals about medical facility health programs and procedures including tasks such as assisting patients in applications for entitlement for health related programs, interviewing patients and or a family member to obtain pertinent and accurate information, research current information involving changes in rules and regulations for alternate resources and determines the eligibility of patients seeking healthcare. Specialized experience at the GS-07 Level: I have 1 year of specialized experience that equipped me with the particular knowledge, skills and abilities to successfully perform the duties of this position. This experience is related to the work of the position and equivalent to at least the GS-06 level in the Federal service as described in the vacancy announcement. Examples include: Work experience that demonstrates knowledge of eligibility requirements for health care benefit programs such as Medicare, Medicaid, Social Security Insurance, and other similar resources to help patients in applying for alternate resources if not directly eligible for health services the medical facility can provide including experience in interviewing clients for information and advising customers on various health care benefits and eligibility based on current health care laws, regulations, policies and procedures. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

There are no education requirements.

Contacts

  • Address Mashpee 483 Great Neck Road South Mashpee, MA 02649 US
  • Name: Pamela Harrison
  • Phone: 615-584-7964
  • Email: [email protected]

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