About the Position: This position is located in San Antonio, Texas with the Defense Health Agency.

Duties

Serves as the Chief, Global Network Operations Branch (GNOB) overseeing the daily operations. Provides Defense Health Agency, customers and other stakeholders with metrics and statistics measuring compliance with DHA J6 service delivery and performance standards, goals, and objectives. Liaises with technical, Information Assurance, and experts within DHA and the Air Force, Army, Navy, or VA medical communities to develop operational functions, tasks, and procedures that ensure the availability, delivery, and security of services. Provides DHA leadership with metrics, statistics, and reports documenting the delivery of GNOB services. Analyzes the program's service delivery and sustainment standards, goals, and objective to design, implement, and manage a holistic service delivery management and execution program for the GNOB. Oversees the work of contractors and civilian employees in managing the security of the infrastructure and projects in development, deployment, and/or sustainment.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the ability to obtain and maintain a Secret security clearance.
• One year trial/probationary period may be required.
• May be required to carry a Government Furnished Equipment (GFE) cellular device and maintain a personal working cell/home telephone at all times.
• Alternate work schedule is not authorized. Overtime and shift work may be required on short notice to include nights, holidays, and weekends in support of related mission requirements, as a condition of employment.
• This is an Information Assurance Workforce position. Selectee must meet position requirements for certification in Information Assurance Technology (IAM-III) within 12 months or less of entrance on duty.
• Certification requirements may be found in DoD 8570.01-M Information Assurance Workforce Improvement Program.
• One year supervisory probationary period may be required.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriateGS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized experience is defined as: One year of specialized experience equivalent to the GS-14 grade level in the Federal government which includes analyzing information technology performance delivery standards, developing technical improvement strategies, and providing administrative oversight to subordinates. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Customer ServiceInformation Resources Management (IRM)Leadership Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-14).

Education

This job does not have an education qualification requirement.

Contacts

• Address KF-DHA-DDAAFC DEFENSE HEALTH AGENCY HQ DO NOT MAIL Falls Church, VA 22042 US
• Name: Army Applicant Help Desk