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Are you looking for a Management and Program Analyst (Customer Experience)? We suggest you consider a direct vacancy at Patent and Trademark Office in Alexandria. The page displays the terms, salary level, and employer contacts Patent and Trademark Office person

Job opening: Management and Program Analyst (Customer Experience)

Salary: $82 764 - 128 956 per year
Published at: Nov 14 2024
Employment Type: Full-time
Are you looking to join an agency that celebrates, supports and thrives on building the bridge that ensures intellectual property rights (IPR) are accessible to everyone? The Management and Program Analyst (CX) is responsible for planning, designing, and conducting projects, research, and/or studies to analyze, evaluate, develop, and recommend methods to improve business operations and service delivery to customers.

Duties

The physical worksite for this position is located in Alexandria, Virginia. This position is telework eligible per agency and business unit discretion/policy. This position is located in the United States Patent and Trademark Office, Office of the Commissioner for Trademarks, Office of the Deputy Commissioner for Trademark Examination Policy. This exciting opportunity with growth potential is for you if...

Requirements

  • Applications will only be accepted from United States Citizens and Nationals.
  • Your resume and question responses must demonstrate the job-related competencies.
  • You must meet the definition of specialized experience.
  • Required to pass a background investigation and fingerprint check.
  • Must be registered for Selective Service, if applicable (www.sss.gov).
  • If selected, you may be required to complete a one year probationary period.
  • You must meet all qualification requirements upon the closing date of this announcement.
  • Suitable for Federal Employment

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available here. Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-09. Specialized experience for this position includes: Experience in quantitative research methods, including regression analysis and statistical modeling.; AND Experience performing queries using database and analytical tools and programming languages (e.g., Python, or R, or SQL, or Java) to clean and analyze data.; AND Experience presenting complex data analysis in plain language for non-technical audiences, including the development of data visualizations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may be substituted for experience under the following criteria.

GS-11

  • Ph.D. or equivalent doctoral degree; or
  • 3 full years of progressively higher level graduate education leading to such a degree; or
  • LL.M., if related


If this position requires proof of higher education, or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to General Schedule Qualification Policies for more information. You are not required to submit official documents at this time; copies are sufficient.


Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website - US Department of Education. Another listing of services that can perform this evaluation is available at the National Association of Credential Evaluation Services (NACES) website. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation when requested will result in lost consideration.

NOTE: Only education and experience acquired before the filing deadline will be considered. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Contacts

  • Address TMCO-Deputy Commissioner for Trademark Exam Policy 550 Elizabeth Lane Alexandria, VA 22314 US
  • Name: Dayna Threatt
  • Phone: 571-272-4384
  • Email: [email protected]

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