The Chief Nurse Virtual Care & Dialysis supports the integration and collaboration of nursing with other professional disciplines and functional areas in the mutual achievement of patient centered and organizational goals and provides senior leadership. They champion a High Reliability Organization (HRO) with a culture of safety founded on a systems approach to developing evidence-based health care solutions based on prevention, not punishment, with collective mindfulness.

Duties

- Serves as a clinical and technical consultant for all the Fayetteville VAMCs virtual care, telehealth, and dialysis clinic programs ensuring appropriate clinical technology applications and modalities are implemented, best practices are established and shared between facilities, sites, programs, and all VAMCs virtual care, telehealth programs adhere to facility, VISN, and national telehealth guidance and policies. - Has direct oversight of multiple Tele-Primary Care, Specialty Care Telehealth, virtual care modalities including but not limited to clinical Video Telehealth (CVT), Video Conferencing, VA Video Connect (VVC), My HealtheVet (MHV), Home Telehealth (HT) and other telehealth applications and virtual network clinics, virtual communications modalities, programs, and sites of care. - Ensures Home Telehealth applies care and case management principles to coordinate care using health informatics, disease management and technologies such as in home and mobile monitoring, messaging, and/or video technologies. - Develops policies, procedures, and protocols to include technical support and equipment management guidance for the array of modalities employed by all the facility's virtual care and telehealth programs utilizing appropriate workload reporting and data management systems. - Works with the Business Manager to provide appropriate activity and clinic coding for all virtual and specialty sites and the virtual care network programs as appropriate for workload tracking and reporting. - Executes leadership that is characterized by continuous and substantial responsibilities that demonstrate experience and creative approaches to management of complex patient care for groups of patients via multiple telehealth technologies. - Gives attention to providing care in the least restrictive, most cost-effective manner through use of clinical practice guidelines and clinical pathways. - Provides evidence of health promotion and chronic disease indices are monitored through the clinical practice guidelines and performance measures. - Has programmatic responsibility for the VA staff, services, and/or processes with the many specified specific areas of assignment. - Has a direct relationship with established Network and facility positions to directly influence organizational mission and health care such as but not limited to: facility and VISN Primary Care Clinicians, Psychiatrists, Psychologist, Pharmacists, Care Coordinators, Facility Telehealth Coordinators, Facility IT Staff, MIS, Facility Service Chiefs and Administrative Officers, VISN and National Quality Managers, and Quality Management Staff, National Telehealth Training Centers, Facility and VISN Health Information Specialists, National VHA Telehealth Services Staff, Facility Directors, Chiefs of Staff, and Credentialing Coordinators, and others described/required by the VISN. - Functions as administrator, educator, clinical and technical consultant utilizing management theory. - Provides high level support, training, and advanced management of telehealth operations across the enterprise with duties that may require travel. - Activities are governed in accordance with relevant VHA, VISN and facility regulations, standards, and guidance including the telehealth operations manuals, guidelines, and specialty supplements; activities shall be consistent with national, VISN, and facility level policies and procedures and support national VISN, and facility strategic goals. - Integrates nursing science, information science, and technologies to maintain and develop medical data and systems to promote Veteran care that is safe, efficient, effective, timely, Veteran-centric, and equitable. - Provides executive leadership, clinical practice guidelines, and direct supervision to the Nurse Managers/Supervisors over the facility Telehealth, Home Telehealth Programs, MyHealtheVet and Dialysis Clinics. - Assess, plans, and evaluates the processes and daily operations of the assigned programs. Ensures competency assessment is completed on each nursing employee annually. - Reports directly to the Associate Director for Patient Care Services and covers in his/her absence as designated VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule:0730-1600 Monday - Friday Telework:Ad-hoc Virtual: This is not a virtual position. Relocation/Recruitment Incentives:N/A

Requirements

Qualifications

Basic Requirements: English Language Proficiency. In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program. Upon achievement of a State license, the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program. (Reference VA Handbook 5005, Appendix G6); OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active, and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD). Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements, but do not possess the required licensure, may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification. The following Scope, Education and Dimension criteria must be met to qualify for Nurse IV: Scope: Executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross service and/or discipline lines and influence organizational mission and health care. Education: Master's degree in Nursing (MSN) and 4 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse III and meets all dimension requirements for Nurse IV; OR Master's degree in a *related field with a BSN and 4 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse III and meets all dimension requirements for Nurse IV; OR a Doctoral degree in nursing and 3 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse III and meets all dimension requirements for Nurse IV; OR a Doctoral degree in a *related field with a BSN and 3 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse III and meets all dimension requirements for Nurse IV. *Note: Foreign education programs/degrees are not creditable as related degrees. Dimensions: Leadership. Leads health care delivery by leveraging evidence-based practices, industry-leading research, and innovative care models. Drives a shared vision and successfully leads change to improve performance and attain measurable outcomes at the program or service level. Business Acumen. Transforms health care by implementing new processes, technology, informatics, and data analytics using business models and fundamental concepts of resource management at the program or service level. Inspiring an Industry-Leading Culture. Employs an industry leading, shared decision-making culture. Cultivates a diverse and inclusive workforce that serves Veterans, families and caregivers of all backgrounds and builds trust, cultural competencies and catalyzes dynamic teams at the program or service level. Communication and Relationship Management. Directs the effective use of relationship management principles to achieve positive customer service experiences that are consistent with professional organizational values, beliefs and practices at the program or services level. Professional and Social Responsibility. Operationalizes a culture of holistic care, health advocacy and health equity. Applies ethical principles in decision-making at the program or service level. Advances nursing knowledge through health science research and the translation and dissemination of evidence into practice to maximize the value to Veterans and the community. Preferred Experience: 3-5 Years of leadership and management experience. Experience in Inpatient/Outpatent Clinical Care S settings, strategic planning and improvementation, budget management,performance improvement and quality initiatives as well as staff development and mentoring. Knowledge of accrediation and quality improvement methodologies. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements:The incumbent may be required to lift 45 pounds or more, walk as much as six hours of an assigned tour of duty, stand for as much as two hours during tour of duty with repeated bending. Vision requirements for both eyes 20/30 or better with color discrimination. The incumbent must possess sound and logical clinical judgment.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education

.Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Fayetteville NC VA Medical Center 2300 Ramsey Street Fayetteville, NC 28301 US
• Name: Jennifer Oates
• Phone: 910-885-5742
• Email: [email protected]