See below for important information regarding this job.

Duties

Serves as the Tailored Vendor Logistics Specialist on a Customer Relationship Management (CRM) Cell or Support Team. Provides guidance to subordinate employees and resolves complex system issues not subject to standard resolution methods. Proactively works with customers experiencing problems with the web-based ordering tool, to include registration and resetting password, and making sure they have the latest vendor catalog. Monitors the status of open orders, receives/processes cancellations, updates, modifications and ensures actions are finalized. Exercises initiative, ingenuity, and aggressiveness in identifying demand forecasting problem areas and arrives at timely solutions to assure maximum response to customer's needs and assuring the least possible hindrances to their missions.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Flexible (https://www.dla.mil/Careers/Join-Our-Team/Benefits/#Work)
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• Pre-Employment Physical: Required
• Expeditionary Civilian (EC): Emergency Essential
• Acquisition Workforce Position: Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Additional Info.

Qualifications

To qualify for a Tailored Vendor Logistics Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Participate in In-Process Review (IPR) meetings to develop customer support plans involving tailored vendor programs. Brief customer support issues or problems at internal agency meetings. Resolve outstanding customer issues and develop corrective measures. Determine the most expeditious means to act on a customer's emergency orders and coordinate with the customer, agency, command, and personnel. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Troop Support 700 Robbins Avenue Philadelphia, PA 19111 US
• Name: Kendrik Kennemur
• Phone: 7177704965
• Email: [email protected]