The Program Support Assistant position is located in the Veteran Readiness and Employment (VR&E) Division, Nashville, Tennessee, Department of Veterans Affairs Regional Office. The VR&E Division is responsible for determining eligibility for vocational rehabilitation services, assessing Veterans interests, aptitudes, abilities and determining if an employment handicap exists. Services include: the identification of viable employment, independent living options, training and job placement.

Duties

Responsible for determining Chapter 31 Generated Eligibility Determinations(GED) for Veterans in the state of Tennessee and Fort Campbell, Kentucky. Receive applications for benefits, establishes claims and initiates/maintains Counseling Education and Rehabilitation (CER) folders within the Division. Processes requests for Employee Adjustment Allowance (EAA) payments. Initiating written correspondence, scheduling, and confirming Veterans' appointments for orientation, facilitating group orientations and administering skills assessments when work is not contracted out. Acts as a liaison between Veterans and Vocational Rehabilitation Counselors (VRC) by providing responses to routine requests for information related to eligibility, subsistence and dependent allowances, and receipt/non- receipt of monies due.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2024. The Office of Personnel Management's (OPM's) group qualification standards covering white collar occupations in the Federal competitive service can be found: Here Specialized Experience: GS-07: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-06) in the federal service, state or private sector. Specialized experience is work experience that equipped the applicant with the knowledge, skills and abilities (KSA's) to perform successfully the duties of the position. Specialized experience for this position is defined as: Specialized experience: may include performing the following duties in a work environment responsible for human services or general office administration: alpha-numeric filing, completing telephone outreach, responding to telephone and written inquiries; scheduling appointments; financial transaction to include account reconciliation and documentation of procurement process; accurate computer data entry, and appropriate customer and peer relationships/communication.. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience.

Contacts

• Address Nashville Regional Benefit Office 110 9th Avenue S Nashville, TN 37203 US
• Name: HRC-Detroit DEU
• Phone: 313-596-7213
• Email: [email protected]