Who may apply: This announcement is open to current, permanent DFAS employees in the competitive service and current DFAS VRA employees in the local commuting area and eligible DoD PPP Military Spouse preference applicants.

Duties

Serves as a first line supervisor who plans work and establishes priorities. Assigns work to subordinates based on workload, difficulty of assignments, and the capabilities of employees. Monitors the quality of service and information being provided through observation and monitoring of telephone calls. Develops performance standards, discusses performance with and rates employees. Advises and instructs employees on work and administrative matters. Interviews candidates for subordinate positions; makes or recommends hiring, promotion, or reassignments. Recommends changes to the goals and directs initiatives to meet or improve goals. Identifies developmental and training needs of employees, provides or arranges for needed development or training.

Requirements

• Must be a U.S Citizen or National
• Registered for Selective Service (males born after 12-31-1959)
• Suitable for Federal employment
• Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Time in Grade Requirement - see the Qualifications field below for more details.

Qualifications

One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-7) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: interpreting and applying pay regulations, policies and procedures to research and analyze the most complex, time-sensitive and highly visible customer problems, develop solutions and explain technical pay regulations, procedures and outcomes in lay terms; resolving customer inquiries and complaints; and implementing standard operating procedure to improve processes. Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-07 or higher grade in Federal Service. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

GS-08 Substitution of Education for Experience: Eighteen months of graduate level education may be substituted to meet the specialized experience required when it is directly related to the work of the position being filled. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements.

If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html).

Contacts

• Address DFAS - CUSTOMER CARE CENTER - CLEVELAND 1240 E. 9th Street Cleveland, OH 44199 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]