Supervisory Health and Wellness Coaches serves as subject matter experts and demonstrates an ability to provide consultation around health and wellness coaching to healthcare practitioners and other groups. Supervisory Health and Wellness Coaches develop local program proposals that encompass short- and long-term goals of the local coaching program. They also develop, evaluate, and modify the organization and management of the local program to achieve program goals.

Duties

DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO: Provides health coaching to individuals or groups in outpatient and inpatient settings using multiple formats (face-to-face, telephone, virtual, etc.) in order to increase/promote a positive lifestyle (habits and behaviors). Support Veterans in fostering internal strengths and external resources to develop self-directed strategies for making personalized, sustainable, healthy lifestyle behavior changes and more effectively manage chronic disease. Collaborates with interdisciplinary clinical and non-clinical staff and teams throughout the VA health care system on a Veteran-centered process to facilitate and empower Veterans to develop and achieve self-determining goals related to health and well-being and that align with what matters most or their mission, aspiration, or purpose. Utilizes motivational interviewing, coaching theories, and coaching techniques to assist clients in accomplishing their action steps and goals. Within the coaching process, addresses appropriate social and structural determinants of health. Provides education around health and wellness coaching services, evidence, and research. Follows national Office of Patient Centered Care and Cultural Transformation guidance and VHA policy relevant to health and wellness coaching. Utilizes a coaching process model that aligns with NBHWC standards. Ensures Veterans are aware of what to expect when engaging in coaching. Connects Veterans with wellbeing services when they are in service of the Veteran's self-identified wellness goals. Documents coaching encounters in alignment with local and national guidance. Encourages and assists Veterans with the adoption of habits that are conducive to a higher quality of life and in alignment with the Veteran's goals. Manages and supervises all aspects of Health and Wellness Coaching operations including but not limited to recruitment, hiring, onboarding, practice, program management, education, human resource management and supervision. Develops long-range program strategic plans, goals, objectives and milestones and evaluate the effectiveness of the facility Health and Wellness Coaching program. Evaluates employee training needs and provide training and troubleshooting for health and wellness coaches in health coaching, administrative processes and associated supporting issues. Reviews work during and after completion to evaluate the adequacy of methods, procedures and results; ability to apply skills and knowledge to routine and nonroutine assignments; and adherence to basic policy and instructions. Networks with internal leadership and external organizations (including local voluntary agencies, state and local health agencies, support groups and educational institutions) to exchange information regarding health coaching programs and services. Assign work based on priorities, difficulty and requirements of the assignment while taking subordinates' capabilities into consideration. Maintains responsibility for all personnel action including promotion and reassignments. Maintains program and administrative reference materials, project files and relevant background documents and distribute/make these items available as appropriate. May serve on various facility strategic planning and management committees. Develops and publishes local health and wellness coaching policies and procedures as needed. SUPERVISORY CONTROLS: The incumbent works under the general supervision of the Whole Health Coordinator (or designee when appropriate), who establishes objectives and department priorities. The incumbent is expected to complete work assignments with relative independence and minimal guidance, personally setting the deadlines for completion of work. Assumes responsibility in work assignments in accordance with regulations and independently resolves most conflicts by using considerable judgment and interpretation. Work is reviewed to ensure that overall objectives of the position are met. Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: Available Virtual: This is not a virtual position. Functional Statement #: 99323-S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education and/or Experience: Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in behavioral or social science or related disciplines appropriate to the position. OR Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. OR Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. Certification: Candidates must be currently certified by the National Board for Health and Wellness Coaching (NBHWC). English Language Proficiency: Health and Wellness Coach candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403 (f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Experience: One year of creditable experience equivalent to the next lower grade GS-9. Knowledge, Skills, and Abilities (KSAs): In addition to meeting the experience above for this grade level, the candidate must fully demonstrate the following KSAs: Knowledge of interdisciplinary issues and organizational structure to serve as liaison between the Health Coaching program and other internal/external programs that affect coordination of care, healthcare access, program evaluation, as well as assessment and planning for future needs. Ability to perform the full range of supervisory duties, which include responsibility for assignment of work to be performed, competency assessments, performance evaluations, selection of staff and recommendation of awards, advancements and, when appropriate, disciplinary actions. Ability to mentor and train Health and Wellness Coaches to ensure competency in performance of Health and Wellness Coach-related duties, activities and tasks. Ability to address and resolve complex and unique patient and/or employee complaints and/or concerns. Ability to determine the continuing education needs of staff and appropriate resources to meet those needs. Assignment: For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. Supervisory Health and Wellness Coaches have full responsibility for managing and supervising all aspects of Health Coaching operations including practice, program management, education, human resource management and supervision. Supervisory Health and Wellness Coaches develop long-range program plans, goals, objectives and milestones and evaluate the effectiveness of the facility Health Coaching program. They evaluate employee training needs and provide training and troubleshooting for health coaches in health coaching, administrative processes and associated supporting issues. Health and Wellness Coaches review work during and after completion to evaluate the adequacy of methods, procedures and results; are able to apply skills and knowledge to routine and non-routine assignments; and adhere to basic policy and instructions. They are responsible for networking with internal leadership and external organizations (including local voluntary agencies, state and local health agencies, support groups and educational institutions) to exchange information regarding health coaching programs and services. Supervisory Health and Wellness Coaches assign work based on priorities, difficulty and requirements of the assignment while taking subordinates' capabilities into consideration. They interview and select candidates for positions and effect various personnel actions including promotions or reassignments. Supervisory Health and Wellness Coaches maintain program and administrative reference materials, project files and relevant background documents and distribute/make these items available as appropriate. Preferred Experience: 3+ years Supervisory experience after obtaining National Board for Health and Wellness Coaching (NBHWC) certification in VA or DoD hospital setting. Experience providing health coaching to individuals and groups in outpatient and inpatient settings. Provides education around health and wellness coaching services, evidence, research that aligns with NBHWC standards. Experience managing and supervising all aspects of Health and Wellness Coaching operations including but not limited to recruitment, hiring, onboarding, practice, program management, education, human resource management and supervision. Experience developing long-range strategic plans, goals, objectives and milestones and evaluate the effectiveness of the facility Health and Wellness Coaching program. Knowledgeable on ways to evaluate employee training needs, provide training and troubleshooting for health and wellness coaches in health coaching, administrative processes and associated supporting issues. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-11. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Contacts

• Address Audie L Murphy Memorial Veterans Hospital 7400 Merton Minter Boulevard San Antonio, TX 78229 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]