Program Support Assistant screens all telephone calls and visitors to the office of the Chief of Staff (COS). Ensures policy, procedure and standards are applied consistent, according to Federal, VHA, VISN, Miami VA Healthcare System or applicable accrediting agency standards. Assigned as primary/secondary timekeeper for time and leave groups aligned under the COS office. Initiates and follows through with work orders for keys, repairs and equipment requests. Serves as ADPAC and PIV Sponsor.

Duties

Include but are not limited to: Gathering information, identifying and analyzing issues, and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations in a program or program support setting. Develops policy and procedure, implement monitoring techniques and provide analysis and trending of outcome data. Collaborates with Quality Management to determine mandatory monitoring and reporting requirements. Maintains current knowledge of performance measure criteria and goals. Assists clinical staff to problem solve barriers to goal achievement and to access resources. Assists service chief to collect peer review data, compile into appropriate format and distribute to appropriate personnel and/or services. Provides administrative support to ensure customer satisfaction through education of staff and through researching and composing correspondence for service chief such as patient complaints or congressional inquiries. Collaborates with patient advocates to resolve issues toward positive outcomes. Tracks performance appraisals to ensure they are completed by required due dates. Monitors balances of control points and status of projects and recommends reprogramming of funds as needed. Completes other duties as assigned. Position Description Title/PD#: Program Support Assistant/PD076410 Physical Requirements: Work is typically primarily sedentary, although some slight effort may be required.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Preferred Experience: At least 2 years of experience in customer service at a hospital setting; demonstrate excellent grammar and composition skills; experience with program activity coordination and outreach events. ???????Minimum Qualification Requirement: GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); Experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Develops administrative and strategic operational initiatives to identify problems, analyze data, and recommend resolutions. Interprets agency-wide policies and procedures to determine impact. Plans, organizes, trends and reviews requests for resources within assigned executive's chain of command and makes recommendations. Coordinates and participates in strategic planning. Conducts analytical studies on particular operational processes, issue topics, or related special projects. Applying advanced qualitative and quantitative techniques. Management of Government Accountability Office and OIG action items. Obtains data and prepares replies to correspondence for the signature of the Medical Center Director, Network Director, or for the appropriate VA Central Office. Serves as primary liaison between VISN and headquarters. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address Bruce W Carter Department of Veterans Affairs Medical Center 1201 Northwest 16th Street Miami, FL 33125 US
• Name: Sally Jordan
• Phone: 813-816-7155 X100271
• Email: [email protected]