Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to assist in the movement of originating, terminating, and transiting passengers and their baggage by providing counter service, information, transportation, and services associated with air transportation (premanifested and opportune airlift).

Duties

Passenger Service Counter Function: Provides a variety of information to active duty, retired military, dependent, and civilian passengers such as flight information, seat availability, dress codes, border clearance requirements, and entitlements. Flight operations: Transports passengers to and from aircraft on 29 and 44 passenger buses, assists passengers boarding and deplaning aircraft, performs additional request (if possible) for Distinguished Visitors. Passenger Processing: Sets up flight for passenger processing. Vehicles: Operates 29 passenger bus, 44 passenger bus, van, 1-ton truck, step trucks, wide body step trucks, C5 step truck, 10k forklift, metro, baggage conveyor, 3-ton high lift, and 250-gallon water truck. Dispatch: Performs section dispatch duties by coordinating with various agencies on flight information, flight set-up, meal orders, etc. Conducts On-the-Job Training (OJT): As a stabilizing force, routinely trains shift personnel and Guard/Reserve personnel on all passenger service processes, tasks, and vehicles. Baggage Services: Occasionally acts as baggage service representative to connect lost or found baggage to the owner.

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• This posn is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• Eligible for a Cost-of-Living-Allowance (COLA) which is subject to change without notice
• Direct Deposit: All federal employees are required to have direct deposit.
• Pass written and practical evaluation to obtain flightline authorization.
• Obtain security clearance for restricted area access.
• Pass written and practical evaluation on all assigned vehicles.
• Works an irregular tour of duty to include shift work, weekend and holidays.
• Must possess a valid motor vehicle operator’s license.
• Must be able to obtain and maintain a Secret Clearance.
• AOC is limited to local commuting area only.
• Condition of employment: If required, subject to pre-employment physical

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions, Transportation Clerk and Assistant Series 2102. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-04, or equivalent in other pay systems. Examples of specialized experience includes knowledge of standardized transportation regulations, procedures, and operations related to passenger servicing and processing required in screening travel documents to determine or verify entitlement or authorization for personnel and/or family member travel. Knowledge of established transportation or traffic management rules to perform a full range of transportation support duties such as (1) receiving, processing, and manifesting passengers (2) controlling the movement of passengers by utilizing premanifest or opportune airlift (3) providing counter service and information to passengers arriving, transiting, or departing this port and (4) providing incidental transportation and services for passengers and baggage associated with air transportation. Knowledge of frequently used and clearly stated regulations to respond to a range of recurring questions from agency personnel, customers, and others. OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience as described above may be used to qualify for this position. NOTE: You must submit a copy of your transcripts. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time--in-grade requirements to be considered eligible. One year at the GS-04 level is required to meet the time-in-grade requirements for the GS-05 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of transportation instructions, regulations, policies, procedures, and periodic messages. Knowledge of GATES computer system. Ability to physically lift 75 pounds. Ability to safely operate a range of assigned vehicles. Ability to communicate effectively. Ability to respond to a range of recurring questions from military, civilian, and retired military customers. Skill in providing excellent customer service. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Andersen AFB Unit 14001 Box 13 APO, AP 96543 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]