The Office of Management and Budget (OMB), Office of Performance and Personnel Management (PPM) is a component within the Executive Office of the President that helps Federal departments and agencies implement the commitments and priorities of the President. The incumbent will serve as the Director of Federal Customer Experience leading implementation of the Administration's efforts to improve customer experience and service delivery.

Duties

As a Supervisory Customer Experience Strategist, GS-0301-15, your typical work assignments may include the following: Leads Customer Experience policy and execution across the Federal enterprise, making recommendations to OMB and EOP senior leadership, building a cross-agency Customer Experience community, and guiding the work of this community through overarching policies, convenings, and other tools. Develops and recommends strategies to improve the value and effectiveness of management systems, field administration, program operations, mid-range and strategic planning, and program evaluation. Regularly updates government-wide customer experience policy frameworks based on leading practices and agency feedback. Analyzes government-wide customer experience performance, risks, and opportunities. Builds relationships needed to work within OMB and EOP, across agencies, and with other key stakeholders. Prepares and presents justifications for organization structure, manpower, budgetary, and personnel requirements to accomplish assigned mission and functions.

Requirements

Qualifications

In order to qualify for the Supervisory Customer Experience Strategist position, you must meet the following minimum qualifications: FOR THE GS-15 LEVEL: Specialized Experience: Applicants must have at least one or more full-time years (12-months) of specialized work experience, equivalent to at least the GS-14 grade level in the Federal service, performing ALL of the following duties: Developing and leading customer experience strategies to align with priorities and improve service delivery; Implementing customer experience frameworks that emphasize data-driven decision-making, user-centric design, and measurable improvements in customer satisfaction; Collaborating with senior executive level leadership to establish and execute customer experience initiatives; Engaging various levels of stakeholders to promote customer experience initiatives that address an organization's mission delivery and needs; Utilizing analytics and metrics to drive customer experience enhancements and operational efficiencies; and Communicating the impact of customer experience enhancements to internal and external stakeholders. (Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.) NOTE: Applicants must submit a copy of their transcripts for verification. Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined above to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards. ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of Management and Budget 725 17th Street, NW Washington, DC 20503 US
• Name: MidWest Services Branch
• Phone: 8164265706
• Email: [email protected]