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Duties

WHAT IS THE HUMAN CAPITAL OFFICE ( HCO) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Human Capital Office, The Office of Human Resources Strategy, IRS University IRSU Operations, Learner Event Support (LES) This position is in the Internal Revenue Service University (IRSU). The mission of the IRS University is to equip the workforce with skills development and career advancement opportunities to meet identified business needs. WHAT DOES A HUMAN RESOURCES ASSISTANT (HRA) DO? As an HRA, you will assist in an administrative role in the delivery of a full range of learning and education delivery services within the IRS University (IRSU) Learner Event Support (LES) . You will perform a variety of duties onsite in support of training held in classrooms, instructor teams, customers, and coworkers to ensure face-to-face training classes are effectively delivered. Your responsibilities will include various tasks in support of human resource development activities, including ensuring training classes are properly recorded in the Integrated Talent Management - Learning Module (ITM-LM) system. You will assist coworkers and managers in supporting programs and local/national customers. As a Human Resources Assistant (HR Development), you will: Assist specialists with onsite support of instructor teams and training events. Provide assistance and administrative support to specialists in the workgroup, gather and analyze automated or manual data, and apply knowledge of training operations and systems. Use automated training systems to input, update, and retrieve data; gather data and generate reports; and research and locate information. Gather, maintain, and analyze automated or manual data on training courses, materials, or programs and make recommendations for changes or other appropriate actions to achieve improvements in employee performance through training. Take appropriate action to correct deficiencies and identify and elevate systemic problems with automated systems such as Resource Scheduler, Integrated Talent Management (ITM LM), Knowledge Incident/Problem Service Asset Management (KISAM), etc. Perform error resolution to resolve systemic and individual training issues reported via Employee Resource Center (ERC) Tickets by researching and updating ITM-LM as necessary with appropriate documentation. Provide advice and information on education and training matters to managers, employees, instructors, and contractors. Analyze workflow issues and recommend solutions/changes to processes and procedures. Maintain control records for correspondence and work assignments, establishing and following up on suspense dates. Ensure classrooms are set up with appropriate equipment, course materials, and supplies. Lift boxes, materials, supplies, and move equipment/furniture This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Applying standard procedures and requirements relating to personnel programs (e.g., education and training) to perform or explain a variety of clerical duties. Following procedures to refer problems, provide information, and resolve personnel (e.g., training) issues. Experience using automated systems to input, review, and approve data. OR EDUCATION: You may substitute education for experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. SPECIALIZED EXPERIENCE: GS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Applying human resource development policies, rules, and procedures to provide advice and information to employees and managers on various training matters (e.g., setting up training room, scheduling the training). Experience with verbal and written communication skills to solicit information, provide advice, prepare report narratives, basic instructions on training processes, and/or to assist in preparing course material. An example of specialized experience is being a member of an instructor cadre and/or as a training instructor. SPECIALIZED EXPERIENCE: GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Working knowledge of program policies and procedures sufficient to analyze and evaluate information, interpret guidance, draw conclusions, effectively coordinate studies and projects, make recommendations, and provide effective support relative to the position. Experience with oral and written communication skills sufficient to meet and deal effectively with employees, management, and others to accomplish program assignments. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address HCO OHRS - Enterprise Talent Development 1111 Constitution Ave NW Washington, DC 20224 US
• Name: IRS Memphis External
• Email: [email protected]