You must have one of the following:
-bachelor's or higher degree from an accredited or pre-accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks;
OR
-IT-related experience demonstrating each of these four competencies:
1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail;
2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;
3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately;
4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
For information about accreditation requirements, visit EPA Announcement Policies and Procedures.
Develops and determines the overall objectives for the region and initiates major projects needed to meet objectives. Directs the daily operations of IT within the Regional Office, field offices, and...
Develops and determines the overall objectives for the region and initiates major projects needed to meet objectives. Directs the daily operations of IT within the Regional Office, field offices, and...
Responsible for managing and executing customer service related support activities. Inputs, acknowledges receipt of, and successfully resolves, customer IT service requests and incidents utilizing th...
Responsible for managing and executing customer service related support activities. Inputs, acknowledges receipt of, and successfully resolves, customer IT service requests and incidents utilizing th...
Incumbent serves as a technical lead, managing the software development of multiple medium to high cost, medium to high impact, and/or medium to high complexity large scale IT Software Projects or as...