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Duties

WHAT IS THE TAXPAYER SERVICES DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services, Return Integrity and Compliance Services (RICS), Quality The following are the duties of this position at the full working level. The incumbent serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation for the compliance, accounts management and/or taxpayer education and communication functions. The employee plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, and teams. Independently studies problems facing operating unit functions or those of particular concern within the organization assigned. This may require coordinating input from activities outside the division and identifying new methods of performing work. This requires the incumbent to demonstrate analytical, technical, and process analysis skills. Analyzes assigned program areas to discern trends in program delivery. Consolidates report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives. Provides technical advice and staff assistance to executives, field managers, and employees in the assigned program area. Develops and prepares operating guidelines, instructions, and other material pertaining to assigned program areas. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-12 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized Experience must include the following: Experience coding quality review into the National Quality Review System (NQRS) or Embedded Quality Review System (EQRS). Experience in Integrated Data Retrieval System (IDRS), Accounts Management System (AMS), Correspondence Imaging Inventory (CII), or Electronic Fraud Detection System (EFDS) in order to analyze taxpayer data. Experience assisting taxpayers through telephone contact or correspondence involving tax related issues and adhering to disclosure procedures. Experience with adjustment procedures, statute procedures and unpostable research. Experience working and researching accounts. Experience working refund fraud and identity theft. Experience applying the methods, precedents, and guidelines related to individual and/or business accounts. Experience with EQ/NQ report function to collect data from completed reviews. Experience with cross-functional programs and their interrelationship with assigned program to provide recommendations for improvement based on the results of the NQRS program reviews. Experience with IRS functions, programs, policies, regulations, procedures, and operations to evaluate programs plans and determine impact of changes on program goals. Experience using technical methods and practices such as program analysis, process analysis, management reporting procedures and available system capabilities to resolve operating problems and provide statistical data or other management information reports. Experience in recognizing tax issues that impact assigned programs in order to make recommendations. Experience using oral and written communications to exchange information, to prepare reports, explaining program differences and recommending improvements and/or corrective action. SPECIALIZED EXPERIENCE: GS-13 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized Experience must include the following: Experience coding quality review into the National Quality Review System (NQRS) or Embedded Quality Review System (EQRS). Experience in Integrated Data Retrieval System (IDRS), Accounts Management System (AMS), Correspondence Imaging Inventory (CII), or Electronic Fraud Detection System (EFDS) in order to analyze taxpayer data. Experience assisting taxpayers through telephone contact or correspondence involving tax related issues and adhering to disclosure procedures. Experience with adjustment procedures, statute procedures and unpostable research; Experience pulling reports within Selections and Analytics Platform (SNAP). Experience working and researching accounts. Experience working refund fraud and identity theft. Experience applying the methods, precedents, and guidelines related to individual and/or business accounts. Experience in providing quality statistics and policy guidance in order to prepare complete decision packages, studies, and recommendations. Experience utilizing EQ/NQ report function to collect data from completed reviews and provide comprehensive data analysis. Experience with cross-functional programs and their interrelationship with assigned program to provide recommendations for improvement based on the results of the NQRS program reviews. Experience with IRS functions, programs, policies, regulations, procedures, and operations to evaluate programs plans and determine impact of changes on program goals. Experience using technical methods and practices such as program analysis, process analysis, management reporting procedures and available system capabilities to resolve operating problems and provide statistical data or other management information reports. Experience in recognizing tax issues that impact assigned programs in order to make recommendations. Experience using oral and written communications to exchange information, to prepare reports, explaining program differences and recommending improvements and/or corrective action. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address TS - RICS-Return Integrity and Compliance Services 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748