This position is located in the Service Center Operations Directorate, Center Operations and Records Division (CORD). As an Immigration Services Assistant (OA), you will support the Adjudication Process by providing front-end operational support through researching and analyzing data to ensure integrity of information while preparing reports, system updates and managing electronic and physical file movement.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Pre-screen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits. Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity. Accurately scan documents to include applications and correspondence. Maintain subject matter files, technical instructions, and operating procedures. Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing). Quality assurance of scanned items to ensure readability, completeness and verification of successful system upload. Serves as records liaison by managing case files for reference, processing file movement requests, and conducting file audits.rm data entry into USCIS systems.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 11/01/2024. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants. Recruitment Incentive: A recruitment incentive may be authorized for newly appointed employees (i.e., individuals who have never been employed by the federal government or individuals who have had break in service of at least 90 days from their previous appointment as an employee of the Federal Government). Eligible applicants will be required to sign a one-year service agreement prior to receiving the incentive. THE SELECTED CANDIDATE(S) WILL PHYSICALLY REPORT TO THE DUTY LOCATION THEY CHOOSE WITHIN THE APPLICATION PACKAGE. TEXAS SERVICE CENTER (IRVING, TX) NEBRASKA SERVICE CENTER (LINCOLN, NE) CALIFORNIA SERVICE CENTER (TUSTIN, CA) VERMONT SERVICE CENTER (ESSEX JUNCTION, VT) TELEWORK ELIGIBLE: YES - AS DETERMINED BY THE AGENCY POLICY. BASED ON THE NEEDS OF THE HIRING OFFICE, THIS POSITION MAY BE ELIGIBLE FOR EPISODIC TELEWORK ONLY. GS-05: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing complex office automation duties using word processing to edit and reformat correspondence and reports; Creating and maintaining spreadsheets and databases; Responding to inquiries by phone and/or in writing; OR You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours. GS-06: You qualify at the GS-06 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing complex office automation duties requiring different methods/approaches for a variety of assignments; Reviewing and extracting relevant information from larger data sets; Providing routine requests for information, maintaining subject matter files, technical instructions, and/or operating procedures; GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-06 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Preparing a variety of reports utilizing numerous software applications; Retrieving information from software systems (e.g., databases, spreadsheets, graphics, and word processing). Gathers, organizes, and maintains information, determines its importance and accuracy and communicates in various ways with internal center/agency staff as well as external contacts. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 11/01/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-05 level only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards. Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]