About the Position: This position is for Directorate of Dental Schofield Barracks, Hawaii. This is a Direct Hire Solicitation

Duties

Applies expert knowledge to administer highly specialized dental software applications and hardware. Ensures information systems reliability and accessibility and prevents and defends against unauthorized access to systems, networks, and data. Ensures that inquiries and problems concerning networks, computers, peripherals, and services are expeditiously resolved. Conducts training on dental software/hardware. Conducts functional and technical training on applications systems, information retrieval techniques, and communications hardware/software. Ensures dental specific hardware, including digital radiographic equipment and CAD/CAM milling machines, are securely connected to the network and interface correctly with dental software applications. Coordinates with clinic staff and region information systems manager to maintain networks, systems operation, database management, and product assembly and installation. Ensures software and hardware is compliant with the latest security configurations to prevent and defend against unauthorized access to systems, networks, and data. Monitors equipment for potential security vulnerabilities, ensures use of anti-virus and encryption software and informs higher headquarters of potential or known problems.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires Information Assurance (AI) Level ll Certification.
• This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations.
• Moderate to heavy lifting up to 40 pounds is required.
• Position may be designated as Mission Essential. The incumbent will be required to report to work during times of contingency operations, natural disasters, extreme weather or other emergency situations.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• One year trial/probationary period may be required.
• A pre-placement medical examination is required.
• This position may occasionally approve situational telework.
• This position may require the incumbent to work on call during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for IT SPECIALIST (INFOSEC/CUSTSPT): Specialized and Other Experience: One-year specialized experience which includes provide technical support related to computer systems for medical clinics such as outlook, user log-on and account issues. Install firewall software and oversee information assurance requirements to maintain the security compliance for network systems. Resolves help desk tickets in a timely manner. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail-Monitor and track ticket systems for accurate documentation, status of a response, follow-up details, and final resolution of the ticket. (2) Customer Service -Requires listening to customer requests; provide feedback of the issue; and timely response to resolve inquiries. (3) Oral Communication - Requires interaction with a diverse range of customers; translate technical jargon into easy-to-understand language for the customer. Present technical concepts and troubleshooting procedures to colleagues during meetings. Foster relationships with customers and colleagues using oral and written communication when conducting collaboration and problem resolution. (4) Problem Solving - Diagnose and resolve complex technical issues under tight deadlines. Employ a systematic approach to problem-solving, by gathering information from users, analyzing the data, and implementing solutions. Use problem-solving techniques to restore service quickly and prevent future incidents. Apply critical thinking under pressure. OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, two full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address JT-DHA-DD83DF DHA INDO PACIFIC MARKET DO NOT MAIL APO, AP 96224 US
• Name: Army Applicant Help Desk