The incumbent is responsible for a range of clerical and administrative duties that demonstrate the full-performance level of the AMSA in support of the Hoptel Lodging unit at the SFVAHCS campus. AMSAs perform a variety of support duties that facilitate the work of the medical facility who provide patient care by working to lodge patients in the hoptel who are undergoing a variety of episodes of care.

Duties

AMSAs are considered chief sources of information and play an important role in accomplishing the work of the unit by performing duties below. Scheduling, cancelling, re-scheduling patient's lodging accommodations via Hoptel consults. Responsible for maintaining general cleanliness of all shared spaces in BLD 9, 22, and 10 Consult management for all Lodging consults, reviewing eligibility and appropriateness. Complete confirmation calls to patients to ensure patients still need lodging accommodations. This may include sending / calling patients with notifications, instructions, and reminders of dates of stay, checking in patients arriving for their appointments, and checking out patients who have completed their episode of care. Verifying and updating demographic information, including basic eligibility, and insurance capture. Logging into automatic computer-based phone system to answer and direct multi line phone systems in a courteous manner. Taking complete accurate telephone messages and/or documentation of contact into CPRS via view alerts. Checking and responding to voicemail. Responsible for incoming and outgoing faxing and distribution. Monitor, manage and/or complete multiple reports, lists and suspense's to include but not limited to: Consult Report, Lodger Reservation Report, Daily Census Report, and various other administrative operational reports. May be required to perform the following: Timekeeping, Coordination of Hoptel requests, Patient Travel, ADPAC (Automated Data Processing Applications Coordinator), PIV PIN Re-setter, maintenance of office supplies as designated shopper. Enters appropriate, complete, accurate information into electronic record (CPRS/VISTA) and other clinical information systems as appropriate to the area assigned. Responsible for Lobby Management to include but not limited to: Keeping lobby presentable, restocking flyers and or brochures, be mindful of Veterans that have been waiting longer than 15 minutes. Responsible for linen cleaning, washing, drying, and folding as needed. Appropriately complete initial paperwork for walk-in "triage" patient's, notifies the patient of a need for a Hoptel Lodger Consult and directs patient to meet with the appropriate care team. Collaborates effectively with the other clinical and administrative staff to ensure seamless care and lodging accommodations. Responsible for acknowledging, responding and/or completing routed view alerts with-in 48 business hours. As required, types of routine correspondence, progress reports, memorandums and statistical reports using Vista, MS Word and Excel. Maintains up to date status on mandatory TMS training to include but not limited to: VA Scheduling Requirements. Understanding of beneficiary travel, and enrollment and means testing status. The incumbent may provide on-the-job training to new employees in accordance with established procedures and practices and may provide feedback to the new employee. Reconciles wait list as cancelations, and no shows become available. Other duties as assigned by Supervisor Preparing hoptel lodging data management. The incumbent must be able to accept feedback (negative and positive) to grow and expand their expertise. Must have minimum of basic knowledge of the following eligibility, TRICARE & ChampVA eligibility, Release of Information process, VetLink, Kiosk, MyHealtheVet, HIMS, office equipment to include copier/fax machine, and preauthorization requirements for specific coverage Work Schedule: 1400 - 2200 Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 05-RP-058.004 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship. Citizen of the United States. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience and Education: Six months experience. Clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determination: In addition to the Basic Requirements, to be qualified for a GS-6: One year of experience equivalent to the next lower grade level (GS-5) grade level. Demonstrated Knowledge, Skills, and Abilities (KSAs). Candidates must demonstrate the KSAs below: 1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4.Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant GS-679. Physical Requirements: Moderate lifting, 15-44 pounds; Light carrying, under 15 pounds; Reaching above shoulder; Use of fingers; walking up to 1 hour; Hearing (aid permitted); may be working alone and/or working closely with others

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address San Francisco VA Medical Center 4150 Clement Street San Francisco, CA 94121 US
• Name: Amanda Bodkin
• Phone: 925-356-5886
• Email: [email protected]