The Patient Aligned Care Team (PACT) is part of a comprehensive team which delivers primary care to Veterans in either a longitudinal or episodic fashion, which has as its focus on the following: prevention, health promotion, psychoeducation, care coordination, direct clinical services, and chronic disease case management. The Supervisory Social Worker reports to the Chief of Social Work and is under the direct supervision of the Chief of Social Work or delegate.

Duties

Duties may include but are not limited to: -Manages the administrative and clinical aspects of the PACT Teams located throughout STVHCS including social work coverage and provision of social work. -May be assigned complex veterans and provide coverage of assigned social worker's caseload on an as-needed basis and will supervise administrative social work employees assigned to primary care outpatient clinics. -Manages and controls the use of data related to these areas regarding day to day functioning and evaluation of processes, procedures, and workload and implement process improvement or change where it is indicated. -Responsible for making decisions regarding work problems presented by subordinate social workers. Incumbent collaborates with others in negotiating, deciding upon, and/or coordinating social work related changes affecting other programs. -Makes selections for supervisory and non-supervisory positions, hears group grievances and employee complaints, review disciplinary cases (i.e., those proposing suspensions and removals), and disciplinary problems involving key employees. The individual consults with specialists regarding training needs and decide types of training problems related to the identified problems of the supervised wards/units. -Develops procedures and ensures the implementation and achievement of the provision of social work services to medical facility patients on PACT teams. -Develops and monitors standards of clinical practice/standards of care for PACT, including development of care guidelines, manuals, and guides to professional practice. -Develops consistent standard operating procedures required to accomplish clinical care interventions and ensures that they are followed. -Makes recommendations for recruitment of staff and ensures responsibilities for orientation and continuing education of staff. -Evaluates and consults on PACT social work role in various clinics. The incumbent manages and directs PACT social work activities within the primary care teams, including interventions to resolve administrative problems and participates in program evaluations. -Briefs Social Worker Service (SWS) Leadership orally and in writing on a regular basis concerning matters related to assigned sections in order to provide information required to make effective decisions for program planning. -Coordinates with Clinic Profile Managers on the administration/file build of clinic grids for scheduling. -Oversees development of measurable PACT social work treatment protocols and practice models in order to facilitate the use of statistical processes and analysis tools. -Monitor documentation to ensure that staff completes the PHQ-I9, CSSRS, Comprehensive Suicide Risk Assessment, and Suicide Behavior Overdose Report (when clinically indicated) in the Computerized Patient Record System (CPRS) on all patients with suicidal ideation and on any patient whose record is flagged "High Risk for Suicide." -Responsibility for the preparation of reports, as assigned by the Social Work Service Chief, Medical Center Director, or Central Office. -Serves the Medical Center at large in a variety of capacities, such as committee assignments, investigations, personnel matters, and special projects. The incumbent coordinates all inspection scheduling, reporting, and follow-up. -Consults with other Services, program managers, or care line managers on issues pertaining to Social Work ethics, ethical dilemmas in the delivery of care, and ethical issues within the larger organization. -May be required to travel to offsite clinic(s)/location(s) to provide direct supervision and conduct field visits of supervisees and engage with stakeholders for the programs to which social workers, under the direct supervision of the incumbent are matrixed. -Has the ability to independently organize work, set priorities, and meet multiple deadlines. -Establishes guidelines and performance expectations for staff, which are communicated through the formal employee ePerformance system. -Routinely observes social workers' performance, conducts work performance critiques, provides informal and formal feedback, and evaluates employee performance. Incumbent completes an annual performance appraisal on assigned staff. -Able to resolve informal and formal complaints and grievances to include White House Hotline correspondence, Congressional requests, and Patient Advocate. -Review and approve/disapprove leave requests by social workers and approve all required timecard actions on a timely basis. Work Schedule: Monday-Friday; 7:30a.m. to 4:00p.m. or 8:00a.m. to 4:30p.m. Telework: Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

Basic Requirements: Citizenship - You must be a citizen of the United States English Language Proficiency - You must be proficient in spoken and written English as required by 38 U.S.C. 7403(f) Education and/or Experience Combination - You must possess a master's degree in Social Work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the school of social work is fully accredited. Note: A doctoral degree in Social Work may NOT be substituted for the master's degree in Social Work. License or Certification - You must be licensed or certified by a state to independently practice social work at the master's degree level. Grandfather Provision. A Social Worker employed in VHA on the effective date of the qualification standard (9/10/2019) who did not meet all the basic requirements in this standard, but who met the qualifications applicable to the position at the time they were appointed, the following provisions apply: Employees may be reassigned, promoted up to and including the full performance (journey) level or changed to lower grade within the occupation but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions. Employees in an occupation that requires a licensure/certification/ registration only at higher grade levels must meet the licensure/ certification/registration requirement before they can be promoted to those higher grade levels. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard. Employees who are converted to title 38 hybrid status under this provision and subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation. Employees initially grandfathered into this occupation who subsequently obtain additional education and/or licensure/certification/registration that meet all the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation. Grade Determinations: Supervisory Social Worker GS-0185-12 Licensure Requirement: You must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. Experience Requirement: You must possess one year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills in a specialty area or in administration demonstrating progressively more professional competency and judgment. Examples of specialized experience at the GS-11 include, but are not limited to: assessing and documenting identified behaviors or symptoms of abuse, neglect, exploitation and/or intimate partner violence; use of clinical social work skills; maintaining patient privacy and confidentiality per policies, handbooks or directives; acting as an advocate with appropriate community service providers and agencies when it serves the best interest of the patient and family members/caregiver; independently assessing the psychosocial functioning and needs of patients and their family members, identifying the patient's strengths, weaknesses, coping skills, and psychosocial acuity. In addition to the experience above, you must demonstrate the following Knowledge, Skills and Abilities: Ability to independently organize work, set priorities, and meet multiple deadlines. Knowledge of supervisory duties which includes clinical supervision, consultation, negotiation with other departments and quality improvement. Ability to ensure provision of clinical social work services. Ability to provide staff training and development. Skill in interpersonal relationships in dealing with employees, team leaders, and managers. Preferred Experience: -Evidence-Based Practice (EBP) Certification -Prior experience in similar role or with population served -Clinical supervision certification -Quality or utilization management experience -Former VA Trainee -Prior Supervisory Experience Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-12. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Accreditation Information: The master's degree must be fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work.

NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

NOTE: If your school was accredited by the Council on Social Work Education at the time of graduation but is no longer listed on the Council on Social Work Education website, you must provide documentation of accreditation with your application packet.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Audie L Murphy Memorial Veterans Hospital 7400 Merton Minter Boulevard San Antonio, TX 78229 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]