This position is a Vocational Rehabilitation Counselor (VRC) as a Quality Review Specialist (QRS), located within Veterans Benefits Administration (VBA), Veteran Readiness and Employment (VR&E), Denver Regional Benefits Office. The incumbent focuses on VBA's mission to drive improvement in national accuracy and consistency in the provision of benefits delivered to Service members, Veterans, and their families.

Duties

Specific Duties Include: Conduct Individual Quality Reviews and employ various tools to assess individual Vocational Rehabilitation Counselors, Integrated Disability Evaluation System VRCs, Vet Success on Campus, Vocational Rehabilitation Specialists and Employment Coordinators performance, and to improve the quality and consistency of services. Conduct analysis to evaluate and identify deficiencies of elements of a case including application, entitlement, evaluation, planning, case management, fiscal activity, and case closure. Conduct Higher Level Reviews (HLRs), in accordance with the Appeals Management Act (AMA), as well as analyze and track the HLR findings for remediation activities. Provide explanation for any errors and include comments and guidance where attention is warranted. Conducts statistical analysis of quality review data to identify trends, significant problems areas and processes requiring improvement at the individual, station, and district level. Communicate quality trend information to management on an ongoing basis for use in operations, decision making, and planning. Develop reports and discuss report findings with local leadership as appropriate to address corrective actions, trends in case reviews, and disagreements with findings. Collaborate with VR&E's Service Systematic Technical Accuracy Review (STAR) Team to ensure consistent policy and guidance to the quality reviews. Provides periodic assessments to VR&E staff & management regarding findings of case reviews, best practices in service delivery, and opportunities to improve quality of service delivery and increase positive outcomes. Serve as an advisor and consultant to VR&E Service and Regional Office management on precedent determinations involving decisions in individual cases and/or on technical/operational matters related to the program deficiencies, best practices, or recommendations for improvement(s) for either internal controls, program delivery outcomes and improving direct counseling services under the program. Promotion Potential: None. GS-13 is the full performance level of this position. Work Schedule: Full time, Monday through Friday, 7:00AM - 3:30PM Telework: Available Virtual: This is a virtual position. The selectee will be required to report to the designated Regional Office per agency telework policy. Position Description Title/PD#: Vocational Rehabilitation Counselor (Quality Review Specialist); 41867A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 10/30/2024 1. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-13 position you must have served 52 weeks at the GS-12 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-13. 2. INDIVIDUAL OCCUPATIONAL REQUIREMENT: To be eligible for this position, you must meet one of the following requirements. If qualifying based on education, your application must include transcripts. Degree: behavioral or social science; or related disciplines appropriate to the position; or Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field; or Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. 3. MINIMUM QUALIFICATION REQUIREMENT: In addition to the time-in-grade and individual occupational requirements, you must also meet the following grade-specific qualification requirements: GS-13 Grade Level: Individual Occupational Requirement AND Specialized Experience: In addition to meeting the individual occupational requirement stated above, applicants must also have at least 1 year of specialized experience equivalent to the GS-12 grade level or higher. Specialized experience is defined as experience providing professional vocational rehabilitation counseling or case management work involving Veterans with a wide variety of disability conditions (e.g., mental health, physical, cognitive, visual/auditory, substance abuse). Applicant must demonstrate experience interpreting and applying laws, policies, and regulations related to the employment of disabled Veterans. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is sedentary, but may require walking, bending, standing, and/or carrying of light items such as files and manuals. The work does nto require any special physical effort or ability. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Contacts

• Address Denver Regional Benefit Office 155 Van Gordon St Lakewood, CO 80228 US
• Name: HRC Denver - Denver RO Servicing Team
• Email: [email protected]