The incumbent serves as an administrative staff resource to the regional Mobile Prosthetic & Orthotic Care (MoPOC) program, which is a VHA Office of Rural Health Enterprise-Wide Initiative. The incumbent's duty station is at any approved MoPOC site within the VA enterprise. The incumbent's administrative responsibilities include planning, organizing, and coordinating the activities of the MoPOC clinicians under the direction of the MoPOC Program Manager.

Duties

Major Duties: The incumbent serves as the primary point of contact for patients utilizing MoPOC services within the local service area and manages clinical schedules across CBOC based, home-based, telephone-based, and telehealth-based settings. The incumbent provides support, guidance, and assistance to one or more clinicians covering one healthcare system, including multiple CBOCs in a given area. This includes assistance with route planning, data collection, prosthetic device and component procurement, management of patient interactions for the coordination of care, maintenance of an inventory management system, coordination of vehicle maintenance services and tracking of clinician training schedules. Incumbent is responsible for managing mobile clinical scheduling using appropriate geo-mapping software to maximize efficiencies in route-planning. Excellent organizational skills are required in the management of MoPOC clinician schedules. The incumbent must build and manage several clinics electronically using existing administrative software tools, as well as coordinate the availability and management of clinical space for clinicians in multiple CBOCs, along with patient home visits and other off-site patient visits as needed (e.g., assisted living facility). Incumbent will monitor clinical productivity by tracking numbers, types, length, and complexity of patient encounters, and will compile reports based on those activities. Coordinates incoming data from a variety of sources including the electronic health record and verbal communications as applicable. Serves as primary timekeeper for the local MoPOC clinician(s) and is considered a subject matter expert and resource for other staff assigned timekeeping duties. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Thursday, 7:00am - 5:30pm (subject to change based on agency needs) Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD041120 and PD041130 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Driver's License Requirement: Applicants must possess a valid, unrestricted State driver's license, have a safe driving record, and demonstrate that he or she is medically qualified to operate the appropriate motor vehicle safely. Applicants are required to pass agency Government Vehicle Drivers physical examination. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your driver's license with your application package. If an interview is requested, you may be required to provide a copy of your valid state-issued driver's license.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience GS-06: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Proficiency with computer software such as MS Word, MS Excel, MS teams, MS Outlook, and office equipment; Experience in the use of computer systems to create and capture data; Ability to communicate with customers and answer questions and complaints; Possess excellent written and verbal communication skills; Perform administrative and clerical work in a mobile and in-office setting; Experience utilizing knowledge of Vista with a particular knowledge of the scheduling process; Experience utilizing knowledge of timekeeping procedure, laws, and policies. Specialized Experience GS-07: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience utilizing knowledge of VA eligibility directives and guidelines; Experience with computer software such as MS Word, MS Excel, MS Teams, MS Outlook, and office equipment; Experience in the use of computer systems to create and capture data; Possess effective oral, written and interpersonal communication skills; Perform administrative and clerical work in an office setting; Experience utilizing knowledge of Vista with a particular knowledge of the scheduling process: Experience utilizing timekeeping procedure, laws and policies. You will be rated on the following Competencies for this position: Organizational AwarenessPerformance MeasurementProject Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. The incumbent may need to lift prosthetic supplies and components weighing up to 20 pounds several times per day. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Michael E DeBakey VA Medical Center 2002 Holcombe Boulevard Houston, TX 77030 US
• Name: Jere Parks
• Phone: 478-484-5185
• Email: [email protected]