This vacancy is for an It Specialist (Sysanalysis) position in the Client Services Division located at the U.S. Census Bureau Headquarters in Suitland, Maryland. The Census Bureau is accessible from the Metro Rail Green Line - Suitland Station. This Job Opportunity Announcement may be used to fill other It Specialist (Sysanalysis), 2210-14, FPL GS-14 positions within the Census Bureau in the same geographical location with the same qualifications and specialized experience.

Duties

Provide an exceptional end-to-end customer experience to our stakeholders, respondents, data users, and the public. Implement strategies to better align workforce skills with current priorities, modernize enabling technology. Consolidate transactional functions, improving service and cost-effectively deliver high level of service to internal and external customers while measuring the effectiveness of partnerships and collaborative efforts. Provide administrative technical support for LAN-based IT systems supporting program goals, implement innovative enterprise IT solutions, document, and maintain procedures. Monitor, manage, upgrade management systems in accordance to Census current process and effectively engage management of status.

Requirements

• Applicants must meet all qualification requirements by the closing date of this announcement.
• U.S. Citizen.
• Suitable for Federal employment.
• Registered for Selective Service, if applicable (www.sss.gov).
• A one-year probationary period may be required.
• This is a BARGAINING unit position.
• This position may be covered by one or more of the following bargaining units: American Federation of Government Employees (AFGE) Local 2782(HQ) or AFGE Local 1438(DN). If you have specific questions, please contact the HR Specialist.

Qualifications

This vacancy is advertised under 2 different announcements. Please read the 'Who May Apply' section carefully to determine your eligibility. Applicants eligible under 24-CSD-12581624-ST-KC may apply to both announcements. Specialized Experience: For the GS-14, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-13 in the Federal service. Experience for this position includes: Evaluating and developing IT solutions to assure IT provided desktops and laptops are adequately supporting employees efficiently; Using technical knowledge and experience to assist staff in managing IT systems/applications; Monitoring management systems to proactively determine system(s) health in reducing system failures; Application management of users, system performance, and patch updates; and Microsoft InTune in a cloud and/or configuring cloud environments utilizing. In addition to the above specialized experience, your resume must demonstrate one year of Information Technology (IT) related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Education cannot be substituted for experience at this grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer.

Contacts

• Address Client Services Division 4600 Silver Hill Road Washington, DC 20233 US
• Name: Kyva Carroll
• Phone: 301-763-9744
• Email: [email protected]