The incumbent reports to the Community Engagement and Veteran Experience Service Chief at the Ralph H. Johnson (RHJ) VA Medical Center and is organizationally aligned to the Office of the Assistant Director. The primary responsibilities include monitoring and coordinating medical center activities to optimize patient experience outcomes, track and trend customer feedback, optimize data collection tools used to measure and monitor patient experience and customer satisfaction.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/07/2024. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of the VHA and Medical Center mission, operation, regulations, and policies, as well application to medical center specialty care established guidelines. Knowledge of principles, practices, processes and techniques and ability to apply them to a health care delivery system and Broad knowledge of healthcare data systems, Electronic Health Records (EHR) and principles relating to these areas. Skilled in written and verbal communications. Ability to utilize MS Office Suite to develop and edit spreadsheets, documents, and presentations to graphicallydisplay data.. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have . OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . You will be rated on the following Competencies for this position:CommunicationsComputer SkillsCustomer ServiceDecisivenessEducation and TrainingOral Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires the incumbent to frequently conduct meetings and travel to clinics within the facility's catchment area to meet with clinical and administrative staff. The incumbent must have a valid driver's license to visit the multiple sites ofthe facility and participate in off-site activities, including outreach to avariety of locations. Flexibility is required to accommodate events and activities occurring during other than normal business hours. In addition, incumbent must be able to function in high-pressure environments and effectively address multiple competing priorities, frequently involving difficult problem resolution anddissatisfied customers. Walking, standing, and bending may be required during presentations, and visits, tours and other off-site events. Sufficient mobility to stage equipment and othermaterials is needed. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Ralph H Johnson Department of Veterans Affairs Medical Center 109 Bee Street Charleston, SC 29401 US
• Name: Barron Lowery
• Email: [email protected]