PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is located in the User Services Division, End User Services Branch. As an IT Specialist (CUSTSPT) you will be responsible for the operation and maintenance of desktop hardware and software support, equipment acquisition, maintenance, IT security coordination and incident response.

Duties

As an IT Specialist (CUSTSPT), you will: Respond to complex end user IT incidents, network issues, and service requests, providing appropriate and prompt solutions. Troubleshoot difficult issues, individually, as a team and with the agency's office of Information and Security Services (ISS) staff, to identify variables and possible fixes. Support and maintains all personal computer (PC) equipment, printers, digital senders, monitors, laptops, docking stations, and specialized equipment used by various offices throughout Fiscal Service (i.e., graphics printers, plotters, scanners). Develop end user IT configuration requirements in consultation with agency staff and vendors. Make recommendations for end user systems upgrades, augmentation, and replacement.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. For the GS-12 you must have one year of specialized experience at a level of difficulty and responsibility at the GS-11 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes experience performing IT Customer Support work that involves facilitating, planning and delivering customer support principles and methods, including installation, configuration, troubleshooting, and communicating IT issues inside and outside the business unit in order to provide first-contact customer service problem resolution. For the GS-12, examples of such experience could include: - Project experience with end user IT systems with a wide variety of technologies (i.e. operating systems, mobile devices, administrative tools, end user software); AND - Experience providing IT services such as designing, developing, testing, documenting, maintaining, and/or integrating end user applications and solutions; AND - Experience participating in technical planning, product evaluation, and report development. AND In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below. - Attention to Detail, such as ensuring adherence to regulations, guidelines, and procedures relating to end user IT security. - Customer Service, such as providing end user device support. - Oral Communication, such as providing guidance to management, contracting officers and project leads on technical aspects of end user IT equipment. - Problem Solving, such as researching and reviewing new technology that may be used for providing security and enhancements to the current IT infrastructure.

Education

Contacts

• Address User Services Division 200 Third St Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]