Based on current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. The position is in the Bureau of the Fiscal Service, Information & Security Services, User Services Division, End User Services Branch, responsible for operation and maintenance of desktop hardware and software support, mobile computing assistance, daily tech support of end-user devices for critical securities auction functions, security coordination, and incident response.

Duties

As an IT Specialist (CUSTSPT), you will: - Respond to complex end user IT incidents, network issues and service requests, providing appropriate and prompt solutions. Troubleshoot difficult issues, individually, as a team and with the agency's office of Information and Security Services (ISS) staff, to identify variables and possible fixes. - Support and maintain all personal computer (PC) equipment, printers, digital senders, monitors, laptops, docking stations, and specialized equipment used by various offices throughout Fiscal Service (i.e., graphics printers, plotters, scanners). Maintain thin clients, virtual infrastructure for VDI (Virtual Desktop Infrastructure), Windows O/S, and mobile devices (iPhones). Develop end user IT configuration requirements in consultation with agency staff and vendors, and make recommendations for end user systems upgrades, augmentation, and replacement. Conduct site preparation surveys of work areas to be connected to a network environment and install end user hardware, software, and cabling. Work with vendors and contractors to perform specific installation or maintenance tasks in the agency's offices. Ensure the interoperability and continued performance of each installed component. Manage machine designations in Active Directory. Add, remove and modify entries for end user IT systems. Adjust permissions and groups for users listed in the security database. - Research and review new technology that may be used for the Bureau in providing security and enhancements to the current IT infrastructure. Develop technical specifications for acquisition of new end user hardware, software, and upgrades or replacement of existing IT systems. Coordinate the cost analysis, purchase, acceptance, installation and repair of end user IT equipment through agency procurement and contracting processes. Conduct preliminary review of existing end user infrastructure for application system changes or propose changes in equipment to meet special requirements. Determine the most effective way of realigning or replacing equipment configurations. - Configure and support end-user telecommunication software hardware including but not limited to: Workstation Interface (WSI) connection status, Network Interface Card (NIC) setting changes, digital sender connections, and desktop communication systems which support audio, video and messaging types of media. - Administer Microsoft Configuration Manager (MECM) and Microsoft Intune, which allows for instant streaming or creation of IT System images. Update images accordingly with appropriate software and modifications and archives older images for posterity. Create and edit MSI packages that are used to deploy new and emerging end user IT software to bureau-wide IT systems.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience: For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-11 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes experience performing IT Customer Support work that involves facilitating, planning and delivering customer support principles and methods, including installation, configuration, troubleshooting, and communicating IT issues inside and outside the business unit in order to provide first-contact customer service problem resolution. For the GS-12, examples of such experience could include: - Project experience with end user IT systems with a wide variety of technologies (i.e. operating systems, mobile devices, administrative tools, end user software); AND - Experience providing IT services such as designing, developing, testing, documenting, maintaining, and/or integrating end user applications and solutions; AND - Experience participating in technical planning, product evaluation, and report development; AND In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below. - Attention to Detail, such as ensuring adherence to regulations, guidelines, and procedures relating to end user IT security. - Customer Service, such as providing end user device support. - Oral Communication, such as providing guidance to management, contracting officers and project leads on technical aspects of end user IT equipment. - Problem Solving, such as researching and reviewing new technology that may be used for providing security and enhancements to the current IT infrastructure. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-12, you must have been at the GS-11 level for 52 weeks.

Education

This job does not have an education qualification requirement.

Contacts

• Address User Services Division 200 Third St Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]