This position is located in Service Center Operations Directorate, HART (Humanitarian, Adjustment, Removing Conditions, and Travel Documents) Service Center. As a Supervisory Immigration Services Officer, you will review and make case determinations and provide technical and administrative advice and assign work based on priorities.

Duties

Provide technical and administrative direction to a staff of Immigration Services Officers and support positions whose work includes customer service and the adjudication of applications and petitions. Monitor and evaluate work of support positions as well as mentor and facilitate employee development to ensure quality production and to improve the efficiency of operations. Develop new ways to resolve problems in meeting established goals and objectives for program effectiveness and compliance with pertinent and regulatory guidelines. Make adjudicative decisions, draw appropriate conclusions for cases involving novel or unprecedented issues using expert knowledge of the Immigration and Nationality Act and Administrative Appeals Office and Board of Immigration Appeals decisions. Safeguard national security and public safety by ensuring integrity of the immigration systems, provide administrative and logistical support for enforcement of activities related to the prevention of illegal entry of aliens into the United States.

Requirements

Qualifications

THIS IS NOT A REMOTE POSITION. IF SELECTED, YOU WILL BE REQUIRED TO WORK AT THE LOCATION SELECTED ON YOUR APPLICATION. MAXIMUM TELEWORK MAY BE ALLOWED. YOU MUST RESIDE WITHIN 4 HOURS OF THE SERVICE CENTER SELECTED ON YOUR APPLICATION FOR FILE RETRIEVAL. NEBRASKA SERVICE CENTER (LOCATED IN LINCOLN, NE) VERMONT SERVICE CENTER (LOCATED IN ESSEX JUNCTION, VT) ADDITIONAL INFORMATION: ADJUDICATION OF HUMANITARIAN BENEFITS MAY INCLUDE VICTIM RELATED CONTENT THAT MAY ENTAIL GRAPHIC EVIDENCE CONTAINED IN SOME HUMANITARIAN FORM TYPE FILES DESCRIBING AND/OR DEPICTING ABUSE, TRAFFICKING, OR VICTIMIZATION OF INDIVIDUALS. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/24/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/24/2024. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Developing innovative ideas to resolve problems to meet established goals and objectives for program effectiveness and legal compliance; Directing administrative and technical staff responsible in the adjudication of complex immigration applications and petitions; Making final determinations on complex immigration programs as they relate to the Immigration and Naturalization Act (e.g. Adjudications, Inspections, Investigations, and Border Protection); Writing final determinations, with legal backing, to support immigration benefits decisions; Identifying training needs and mentoring newly trained officers to ensure that training is properly applied and helping new officers develop adjudicative discretion. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/24/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]