You will serve as Data Center (DC) Operator working as a member of the enterprise team supporting the DC Service Managers in the Office of the Chief Information Officer (OCIO) Cloud and Computer Services (CCS) to maintain the reliability and efficiency of DC Operations, ensuring the Enterprise DC infrastructure effectively supports NASA customers and stakeholder needs. CCS provides management and support of on-premise assets, resources and underlying physical and virtual infrastructure.

Duties

Provide data center (DC) and support services to meet customer/stakeholder requirements and Service Level Agreements; assist in developing computing needs, broker DC, cloud, and support services, and consult to advance Cloud Smart and DC Optimization Oversee and support Enterprise DC maintenance and operations in support of CCS Service Managers, Program Leads, Operators and Technical Experts to maintain asset inventories, manage upgrades, plan computing capacity, and ensure security compliance. Oversee contractor teams for DC maintenance, operations, and service delivery. Monitor and report high severity issues. Support incident, request, problem, change, configuration, release, and deployment management, ensuring continuous improvement. Perform walkthroughs and inspections of the DC facilities infrastructure. Coordinate with facilities organizations to ensure maintenance schedules are maintained for data center electrical/mechanical systems and report anomalies, repairs or changes. Support implementation and utilization of DC Infrastructure Management (DCIM) tools to enhance the overall manageability of the enterprise data centers facility infrastructure and systems environments. Support the implementation of the DC Optimization Strategy by consolidating and repurposing services, systems and assets from current to future locations aimed at enhancing service delivery and efficiency in computing services. Ensure all enterprise DC documentation, processes and procedures are maintained and updated, including the Cloud and Computing Services continuity of operations preparedness plan; execute the plan and related activities as needed. Serve in other CCS roles and functions such as service owner, technical experts, Business Relationship Manager, Information System Security Officer, Information System Security Engineer, contract Technical Point of Contact, and project lead. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background security investigation
• You must meet qualifications requirements by the closing date of this announcement
• If selected, you will be required to complete a financial disclosure statement
• This position may require a one-year probationary period.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level. Managing more than one enterprise data center site or facility by maintaining and operating services, solutions and projects, capacity planning, asset management and upgrades and modifications for the life cycle management of applications, systems, services, equipment, mechanical/electrical infrastructure and technologies in the on--premise data centers; Implementing, operating, and maintaining hybrid environments consisting of on-premise and cloud computing and data storage solutions, including data center modernization and/or obsolescence efforts based on architecture objectives for improvement, optimization, consolidation and/or closures of data center facilities to meet current and future requirements; Coordinating with multi-disciplined teams for networking, security, mechanical, electrical, HVAC and plumbing systems in support of data center operations and infrastructure management; and Partnering with customers and stakeholders in defining their computing requirements in order to deliver complex, cross-functional data center services. AND You MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

Contacts

• Address Ames Research Center Moffett Blvd Mountain View, CA 94035 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]