As an Information Technology (IT) Specialist supporting the Office of the Ames Research Center Chief Information Officer (CIO), you will serve in various IT roles specific to the Center and Office of the Chief Information Officer (OCIO) Enterprise offices. Utilizing effective interpersonal skills, you will engage in all areas of IT support, including but not limited to network, telecommunications, cable plant, and cybersecurity management.

Duties

Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee. Serve as the primary liaison between the OCIO's Network and Telecommunication Systems (NaTS) service line and their Ames customer base, facilitating effective communication and coordination of NaTS’ initiatives. Provide expert guidance and support in solving complex network and telecommunications challenges, ensuring achievement of key performance indicators. Translate technical NaTS solutions to meet Ames-specific needs and make recommendations to ensure seamless integration and service delivery. Actively engage in strategic planning to develop and implement long-term service goals aligned with agency objectives. Serve as a cybersecurity expert and advisor to the Authorizing Official Designated Representative on the integration and enhancement of locally-managed system security plans, ensuring compliance with policies and advancement in security measures. Coordinate and conduct thorough reviews and assessments of IT systems to ensure compliance with NASA's security requirements and the underlying governmental standards such as the NIST 800 series. Identify, evaluate, and mitigate risks, ensuring the implementation of effective security measures to protect sensitive data and ensure the integrity and availability of information systems. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background security investigation
• You must meet qualifications requirements by the closing date of this announcement
• If selected, you will be required to complete a financial disclosure statement
• This position may require a one-year probationary period

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level: Analyzing IT network or telecommunications systems, identifying deficiencies or risks, and devising solutions to problems; Participating in or conducting systems security evaluations, assessments, or audits to ensure compliance with cybersecurity controls; Supporting internal or external IT customer service delivery requirements and advising on operational or strategic issues. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level: Analyzing complex IT network or telecommunications systems and implementing changes to IT systems or services to ensure seamless integration and service delivery; Providing guidance and support for IT-related initiatives, assessments, or audits to improve and enhance security plans; Briefing senior leadership on IT issues and making recommendations for strategic planning. AND If you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address Ames Research Center Moffett Blvd Mountain View, CA 94035 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]