This National Guard position is for a IT SPECIALIST (NETWORK/CUSTOMER SUPPORT) - Title 32, Position Description Number D2182P01 and is part of the WI 115 CF, Wisconsin Air National Guard.

Duties

As a IT SPECIALIST (NETWORK/CUSTOMER SUPPORT) - Title 32, GS-2210-11, you will be responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants. The incumbent specializes in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations. The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications. ***Indefinite positions are not permanent and have no guarantee to continued employment. Indefinite employees may be subject to separation from employment at any time with a 30 day written notification. If the position becomes permanent, employee may be converted to a permanent appointment without further competition at management's discretion.***

Requirements

Qualifications

GENERAL EXPERIENCE: Experience, education, or training involving planning, developing, or administering quality assurance programs (i.e., supporting the development, acquisition, production, use, maintenance, storage, and supply of products concerned with the systematic prevention of defects and non-conformances, the identification of unsatisfactory trends and conditions, and the correction of factors which may contribute to defective items). Experience using computer and automation systems. SPECIALIZED EXPERIENCE: To qualify at the GS-11 level, you must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

Education

Substitution of Education for Specialized Experience:.
At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

*You must submit your college transcripts in order to substitute education for specialized experience.*

Contacts

• Address WI 115 CF 3110 Mitchell St Madison, WI 53704 US
• Name: WI HRO STAFFING
• Phone: 608-242-3710
• Email: [email protected]