About the Position: This position is located at Defense Health Network Pacific Rim, San Diego, CA A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those candidates who are new to Federal service. Enhanced Leave Accrual may be authorized. This is a Direct Hire Solicitation

Duties

Answer clinic telephones greeting patients, answers patients questions about appointments, priorities, waiting times, clinic services, and other general questions about the department not related to specific diagnosis and treatment. Enter and retrieve data from Military Health System (MHS ) GENESIS , DEERS and other appropriate computer systems as needed for patient appointments. Schedule all categories of appointments for patients for whom we have received and approved consults/referrals' Acknowledge and receive patient requests for telephone consult with their physicians, medication refills, etc. and initiates and completes appropriate telephone consults on Military Health System (MHS ) GENESIS for these patients. Receive and redirect all incoming patient telephone calls made to the appointment desk inappropriately to the appropriate individual, division, department, or quarterdeck for further assistance. In the absence of the consult schedule clerk prepares, optimizes, and activates the master appointment schedule for the clinic according to NMCSD business rules and guidelines. Prepare and modify the various schedules for the clinic on instruction from the department head, clinical director, or other physicians to meet contingency needs, contacting patients and rescheduling them.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes utilizing automated healthcare systems to enter and retrieve data; assisting with scheduling patient appointments within a medical treatment facility or clinic; and answering guest questions both telephonically and in person or relaying messages to the appropriate personnel. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address JT-DHA-DD83DZ DHA SAN DIEGO MARKET DO NOT USE San Diego, CA 92134 US
• Name: Army Applicant Help Desk